Senior Customer Service Representative
hace 2 semanas
Are you passionate about customer relations?Would you love to work for a global organization that is doing more good for people and planet?Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients and solutions for products the world craves.We are now seeking a highly motivated and results driven individual to join our growing Nourish Customer Service team as **Senior **Customer Service Representative**.**Your Focus**As Senior Customer Service Representative, you will interface with customers and multiple business and functional partners to deliver exceptional service to customers and profitability to IFF.By Building successful relationships, you pull together and align multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction.**This role is based in IFF Punto Polanco****Order Management**:- Coordinate with sales team and customers to collect their forecast on monthly /quarterly basis to update the Planning system for RM ordering.- Ensure receiving PO's from Customers or order from sales department/ Receiving orders by E-mail Via Sales Team and check all terms and requirement docs ,and Compare order Vs forecast before order booking to manage the lead time delivery.- Send notification to RM planning and production planning to check RM availability and confirm ready date for production to arrange the loading date for dispatch.- Share the ORAC (Order Acknowledgement) or Proforma Invoice with Sales/Customer as request.- Handle all orders changes, either initiated by the Customer or by IFF and communicate status to the concerned parties on timely manner.- Track order-fulfillment progress and proactively communicate exceptions if needed to the management and then the customer.**Job Requirements**:**Logistics Management**- Converse with forwarder to obtain the best prices and services for the transportation of Export shipments and support customers for best price when requested in a timely manner.- Negotiate/bidding the shipping price with the broker to achieve the best rate on monthly basis Check the price terms and Calculate the freight cost to be added in the order accordingly.- Book the container and fulfill the SD (Shipping Declaration) with the correct data as per the invoice & all customer data (shipping address -consignee -goods details).- Prepare the COC (Certificate of Customs) with the correct data as per the invoice and SD & attached the all needed requirements.- Supervise and monitor the loading activities with warehouse team & Freight Forwarder for successful and timely loading for the container and follow up with export broker in 6th of October Customs to finalize all export process.**Job Requirements****Required Skills**:- Bachelor's degree in Commerce, Engineering, Supply Chain or any relevant field.- Very Good / Excellent command of English (written and verbal).- Very Good computer skills- Very Good Knowledge of (SAP ,MS Word, Excel and PowerPoint)- Very good communication skills (written & verbal).**Required Experience**- 3-5 years of relevant Customer Service experience including 2-4 a similar position, in a multinational company.
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Customer Service Representative
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