Platform Support Engineer
hace 7 días
Why SoftwareOne? SoftwareOne and Crayon have come together to form a global, AI‑powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world‑class learning and development programs. Whether you’re passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose‑driven culture where your ideas matter, your growth is supported, and your career can go global. The role Platform Support Engineer Full‑time | Possible hiring locations: UK, Mexico or India | No sponsorship provided Are you ready to take ownership and solve complex technical challenges? Do you thrive in dynamic environments where collaboration and curiosity drive success? Are you passionate about mentoring others and delivering exceptional platform support? Key Responsibilities Manage, triage, and resolve deep‑level technical issues. Collaborate with engineering to expedite solutions and review bugs/issues. Lead stakeholder and client calls, driving agendas and owning outcomes. Assist leadership with reporting and managing escalations. Facilitate brainstorming sessions and create actionable summaries. Mentor and support less experienced team members. What’s in it for you? Inclusive, innovation‑driven global team culture Flexible working options: remote, hybrid, or office‑based Generous time‑off policies and learning opportunities Employee stock purchase plan …and much more (comprehensive benefits tailored per region) What we need to see from you Strong experience in platform support for web‑based applications and SaaS Deep knowledge of APIs, ticketing systems (e.g., ServiceNow), and workflows Familiarity with ITIL/KCS frameworks and ALM tools (e.g., JIRA, Confluence) Ability to analyze problems creatively and communicate effectively in English Exposure to ERP systems, Postman, scripting languages (Python), and network/console logs A curious mindset with critical thinking and continuous learning We welcome applicants from diverse backgrounds and encourage you to apply even if you don’t meet every requirement. We value potential and a willingness to learn Ready to make an impact? Apply now and join a team where your expertise drives real client success and your development is our priority Any questions? Reply to your application confirmation email – our Talent Acquisition team is happy to help. #J-18808-Ljbffr
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Senior Tier 3 Support Engineer – Security Platform
hace 3 semanas
Mexico City Transmit Security A tiempo completoA leading security firm in Mexico City is seeking a dedicated Tier 3 Support Engineer to deliver outstanding technical support. The successful candidate will manage escalations, troubleshoot complex platform issues, and ensure customer satisfaction within agreed SLAs. Ideal applicants should have at least 6 years of experience in technical support,...
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Application Support Engineer
hace 3 semanas
Mexico City Cyferd Inc. A tiempo completoCyferd is a fast-growing technology company offering a Composable Solutions Platform that enables businesses to create interconnected applications easily. We develop innovative solutions designed to help organizations work smarter, faster, and more efficiently. As we scale, we are looking for an experienced and driven individual to join the Customer Success...
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Application Support Engineer
hace 3 semanas
Mexico City Cyferd Inc. A tiempo completoCyferd is a fast-growing technology company offering a Composable Solutions Platform that enables businesses to create interconnected applications easily. We develop innovative solutions designed to help organizations work smarter, faster, and more efficiently. As we scale, we are looking for an experienced and driven individual to join the Customer Success...
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Platform Engineer
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Mexico City Metropolitan Area Arqia A tiempo completoLearn more about the company:Arqia specializes in mobile connectivity and IoT (Internet of Things) solutions, offering a robust platform for SIM card management and global connectivity.Its purpose is to transform the future of communication and connectivity in Brazil and worldwide. With a culture that values innovation and continuous development, we seek to...
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Power Platform Support Consultant
hace 24 horas
Mexico City Ingeniosi A tiempo completoAbout the job Power Platform Support Consultant This role would support implementation activities on the provisioning of environments, supporting ALM process using DevOps technologies, and performing ongoing support and platform maintenance. The consultant will be part of a team that handles platform support and governance within a bank. They will use their...
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Power Platform DevOps Engineer – Enterprise Automation
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Mexico City 253 KONE Mexico S.A. de C.V. A tiempo completoA leading automation company in Ciudad de México is seeking a DevOps Engineer for Enterprise Automation. In this role, you will manage IT operational incidents and support local technology implementations. You should hold at least 3 years of experience with Microsoft Power Platform and possess strong problem-solving skills. The position offers a...
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Platform Security Engineer
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Mexico City Tata Consultancy Services A tiempo completoRole : Platform Security Engineer Location : CDMX (onsite)Years of Experience : 5+ Years Required Skills: Systems Administration (Linux, Windows)Cloud Engineering (Azure, AWS, GCP, etc.)Database Administration (Oracle, Postgres would be a big plus)DevOps - Git, Terraform, Ansible, etc. General app / Middleware administration Observability - Dynatrace,...
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Lead Automation Engineer
hace 4 semanas
Mexico City Engie A tiempo completoLead Automation Engineer - Power Platform & GBS Engie • Ciudad de México, México Descripción del trabajo A leading energy company in Mexico is seeking a GBS Process Automation Engineer to spearhead automation initiatives and drive efficiency across business processes. Manage automation projects, document processes, and champion agile methodologies....
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Lead Automation Engineer
hace 4 semanas
Mexico City Engie A tiempo completoLead Automation Engineer - Power Platform & GBS Engie • Ciudad de México, México Descripción del trabajo A leading energy company in Mexico is seeking a GBS Process Automation Engineer to spearhead automation initiatives and drive efficiency across business processes. Manage automation projects, document processes, and champion agile methodologies....
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Technical Support Engineer
hace 6 días
Mexico City The Global Talent Co. A tiempo completoTechnical Support Engineer Full-time | Remote | LATAM | 4:00 pm - Mid night PST About Us At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25,000+ like-minded technology professionals. About the...
