Principal, Information Systems Operations Management R&D IT

Overview Mexico City HybridAt Alcon we are passionate about enhancing sight and helping people see brilliantly. With more than 25000 associates we innovate fearlessly, champion progress and act swiftly to impact global eye health. We foster an inclusive culture recognizing your contributions and offering opportunities to grow your career like never before. Together we make a difference in the lives of our patients and customers. Are you ready to join us? Role This role is part of Alcon’s Information Technology function, a team that delivers cutting‑edge technology solutions to Alcon associates and customers to help our people and the world see brilliantly. The Principal Information Systems Operations Management (Science/Tech/Engineering Path) is primarily responsible for providing strategic leadership for IT systems focusing on designing and optimizing scalable, efficient and secure technology solutions to meet long‑term business goals. Responsibilities Lead the design, implementation and optimization of IT systems to support business objectives. Drive the adoption of innovative technologies and system improvements. Collaborate with senior leadership to define the strategic direction of IT systems operations. Oversee multiple IT systems projects and ensure they meet deadlines and performance standards. Continuously assess IT system performance and recommend improvements. Directly influence the organization’s IT strategy and operational efficiency. Ensure IT systems align with business goals and are scalable for future growth. Make high‑level strategic decisions regarding IT systems architecture and technology adoption. Design provision and configure secure web application and database servers (Windows/Linux) in both on‑premises and AWS environments. Plan and execute server decommissioning and software lifecycle management. Provide database access documentation and connection support for internal users and development teams. Manage AWS account structures, IAM roles and resource provisioning in alignment with security and cost optimization policies. Analyze and remediate vulnerabilities using tools like AWS Inspector, GuardDuty, CloudWatch, Rapid7, InsightVM and implementing patches, configuration changes and software updates. Maintain comprehensive system documentation, configuration baselines and change logs to support compliance and operational transparency. Manage client SW licensing and installation packaging. Mentor junior operations analysts. Qualifications Bachelors degree in Computer Science, Information Technology or related field. 5 years of experience in systems administration, infrastructure operations or IT security. Hands‑on experience with AWS services (EC2, IAM, S3, VPC, etc.) and multi‑account management. Proficiency in Windows Server and Linux administration including patching and configuration. Familiarity with SOC2 or similar compliance frameworks and audit processes. Scripting proficiency (PowerShell, Bash, Python) for automation and system management. Strong communication skills including technical documentation and user support. Advanced English level (written and oral). Benefits Competitive base salary and annual performance bonus. Hybrid work model and a flexible, inclusive and diverse work environment. Access to learning, development and career growth opportunities in a global healthcare company. The opportunity to make a real impact by contributing to Alcon’s mission of helping people see brilliantly. Key Skills Laboratory Experience Vendor Management Design Controls C/C++ FDA Regulations Intellectual Property Law ISO 13485 Research Experience SolidWorks Research & Development Internet of Things Product Development Employment Type Full‑Time Experience 5 years Vacancy 1 Employee Application If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker Equal Opportunity Employer Statement Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. Our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability or any other legally protected status. #J-18808-Ljbffr