Senior Account Manager

Overview:**WELCOME TO **SITA**We're the team that keeps airports moving, airlines flying smoothly, and borders open.Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs.We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges.Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork.Want to be a part of something big?Are you ready to love your job?The adventure begins right here, with you, at SITA.**ABOUT THE ROLE & TEAM**As a Senior Account Manager, you will be accountable for driving the profitable growth by identifying, pursuing and closing business opportunities for Tier 2 customers.You are the ultimate owner of the customer relationship, by becoming the trusted advisor to the client.**WHAT YOU'LL DO**- Drive all sales activities to meet both short- and long-term objectives and shape strategic growth plans for accounts.- Own and manage up to four Tier 2 accounts, ensuring sustainable and profitable growth.- Support and coach the account management team, fostering collaboration and alignment toward business goals.- Develop and implement a documented business plan aligned with both immediate and long-term objectives.- Regularly review and update Account Development Plans to ensure focus on growth opportunities and resource alignment.- Build and manage strong client relationships, acting as a trusted advisor and ensuring customer satisfaction and loyalty.- Identify growth strategies by understanding customer needs and providing unique insights to reframe their business perspectives.- Develop a sales pipeline for future growth by collaborating with marketing and converting leads into sales opportunities.- Lead a virtual cross-functional team to ensure effective resource management, delegation, and team development.- Ensure compliance, address commercial and operational issues, and support cash collection activities to resolve payment issues.Qualifications:**ABOUT YOUR SKILLS**- **Sales Experience & Industry Expertise**: Over 7 years of sales experience, preferably in the ATI or IT sectors, with a deep understanding of B2B IT and the aviation industry.- ** Client Relationship & Account Management**: Proven ability to build strong relationships with Senior Executives, drive account development plans, and manage large, complex deals, including negotiations and closing.- ** Business Development & Revenue Growth**: Successful track record in business development, pipeline management, achieving/exceeding sales targets, and driving revenue growth in high-turnover environments.- ** Sales Leadership & Commercial Acumen**: Strong sales leadership, negotiation, and consultation skills, combined with deep financial and commercial knowledge, including familiarity with contract structures and the legal environment.- ** Strategic Market Understanding**: In-depth knowledge of key industry metrics, competitors' strengths and weaknesses, and the specific business realities within the relevant geography or sector.**_NICE-TO-HAVE:_**- ** Hands on experience dealing with government accounts is highly desirable.**:- ** Spanish advanced proficiency.****WHAT WE OFFER**We're all about diversity.We operate in 200 countries and speak 60 different languages and cultures.We're really proud of our inclusive environment.Our offices are comfortable and fun places to work, and we make sure you get to work from home too.Find out what it's like to join our team and take a step closer to your best life ever.**Flex Week**:Work from home up to 2 days/week (depending on your team's needs)- **Flex Day**: Make your workday suit your life and plans.**Flex Location**: Take up to 30 days a year to work from any location in the world.**Employee Wellbeing**: We've got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year.We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.**Professional Development**: Level up your skills with our training platforms, including LinkedIn Learning**Competitive Benefits**: Competitive benefits that make sense with both your local market and employment status.