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hace 4 semanas
**Misión del Puesto**:Realizar el correcto funcionamiento de los procesos del área de recepción para garantizar a los huéspedes un ágil y oportuno check in y check out, atender sus necesidades durante su estancia.**Áreas de Especialización**:- Call Center- Check Inn- Check Out**Conocimientos técnicos**:- Manejo de Ofice- Ingles**Escolaridad**:- Licenciatura en Hotelería o Turismo- Titulado**Paquetes Informáticos**:- Excel**Idiomas**:- Inglés- Español**Experiência**:- Recepcionista;Asistente administrativo**Principales funciones del puesto**:- Dar toda la atención al huésped con contacto visual, sonrisa y empatía atendiendo los requerimientos y necesidades.- Realizar Check out y Check In.- Revisar ocupación del cierre del día anterior y estado de casa.- Atender llamadas, registrar, controlar y dar seguimiento al Minutero.- Realizar pre-registro de llegadas del día de FR (carta bienvenida, beneficios).- Efectuar revisión de llegadas y pre-asignación.- Asegurar las preferencias de los huéspedes cuando apliquen.- Apego a políticas, manuales de operación, procedimientos y estándares de Posadas.
