Technical Customer Success Advisor

hace 23 horas


Santa Clara Ocoyucan, México Pellera Technologies Mexico A tiempo completo

Main Purpose Of The Role We are seeking a Technical Customer Success Advisor to join our elite Concierge Services team supporting strategic and high-value managed clients. This role combines business acumen, technical depth, and data-driven insight to help customers realize measurable outcomes from their technology investments. Qualifications 5+ years in Technical Account Management, Consultancy, Service Delivery, or Customer Success Management. Strong understanding of ITSM, Cloud Infrastructure, Networking, Security, and Automation frameworks. Experience interpreting market research (Gartner, IDS, Forrester) into customer-specific strategies. Proficiency in data analytics tools and dashboards. Familiar with SLA management, governance, and ITIL processes. Excellent communication, executive presentation, and stakeholder management skills. Preferred Background Bachelor’s degree in IT, Business, or related discipline. ITIL, PMP, or Technical Certification preferred. Prior experience in Managed Services, SaaS Operations, or Enterprise Service Management consulting. Success Characteristics Analytical thinker | Strategic storyteller | Technically fluent | Data-drive communicator | Influencer | Trusted Advisor #J-18808-Ljbffr



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