Customer Care Specialist

**It's about more than the right fit.We're looking for the right connection.**:Since its founding in ****, more than 100,000 companies rely on Nextiva for customer and team communication.We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.**Build Amazing - Deliver Amazing - Live Amazing - Be Amazing**:**Nextiva** is an innovative US IT company providing cloud-based communication services that are currently used by thousands of businesses.We strive to be the best of the best across multiple technology channels - UCaaS and SaaS.We are a global team of about 1,000 members and are the fastest-growing privately held cloud communications provider in the US.We are looking for amazing people, like you, to join our team in Guadalajara.Currently, we are hiring **Customer Care** **Billing Specialist**, who will be working with internal and external customers to perform various billing and other AR-related functions to support the Nextiva's billing operations processes.- Over 90% of the communication in this role will be in English (verbal & written).Please send us your resume in English when applying- This person will be an employee of Nextiva, supporting Nextiva customers- Be sure to check out our rewards & benefits listed below**Main Responsibilities**:- Review invoices and create credit memos to customer accounts- Assist customers with billing questions and resolve billing issues- Issue credits for service/product removals and cancellation- Research and respond to customer credit card disputes- Maintain detailed logs of customer interactions- Answer inbound phone calls and instant messages- Support Nextiva's ticketing system- Provide back-up customer support for other positions as needed- Work with internal customers in other departments as needed- Research discrepancies and help to settle disputes- Order service disconnection (disable) of accounts as necessary- Update customer account information to include change of address, payment information or contact information- Send customer copies of invoices upon request- Participate in Billing System configuration as needed- Perform other billing tasks as assigned**Position Requirements**:- Advanced English (both written and oral)- Exceptional Excel Skills and general computer literacy- Basic accounting and bookkeeping background- Excellent multi-tasking and communication skills- Ability to work both independently and in a team setting with mínimal supervision- Flexibility and willingness to align with the working hours of a team based in the United States, specifically in the state of Arizona, as needed**Will be a great plus**:- Prior experience in Billing or in a customer-facing role***:**Rewards & Benefits**:Major Health insurance for you and for your legal partner and children under 25 yearsVision and Dental coveredLife Insurance - 24 times your monthly salary30-day Christmas Bonus (Aguinaldo)50% Vacation premium12 days for vacations on your first-year anniversaryNewly hired full-time employees of Nextiva earn ten (10) personal days before their first anniversaryAfter your first year you will be entitled to 5 personal days each year after each anniversary date additional to your vacation daysCompany matched Food Vouchers - You receive 1 x monthly UMA (Unidad de Medida y Actualización) per monthCompany matched savings fund - 13% of your monthly salary capped to 1.3 times the annual value of the UMA$500 MXN monthly Telecommunications stipend for remote workers (non applicable for 100% on-site roles)To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.In ****, Nextiva has been recognized by Comparably as the 'Best Place to Work' in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.Additional workplace awards include **** LinkedIn Talent Employee Engagement Champion, Comparably's Best CEO ****, Best Company Culture **** and ****, Best Company Compensation ****, **** and ****, and Glassdoor's **** Best Places to Work.LI-AL1 #LI-Onsite