Tech-Enabled AI

Tech-Enabled AI & Operational Performance Manager 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About the Team The Performance Excellence team is redefining how DoorDash measures quality—moving from manual sampling to intelligent systems that evaluate every customer interaction. Our vision is to build an automated QA program that scales across every part of the business, including high-impact domains like Fraud, Integrity, and Risk. We build systems that surface actionable insights, improve performance, and protect the customer experience. About the Role As Senior Associate, Quality Strategy & Expansion, you'll help drive the design, rollout, and improvement of QA systems that reach beyond support into complex, high-risk workflows. You'll work closely with teammates in Product, Risk, Machine Learning, and Ops to scope needs, support execution, and build the structure needed to scale quality programs across the business. This is an ideal role for a highly structured problem solver who can manage ambiguity, move quickly, and execute with precision. You’ll report to the Manager of Quality Strategy & Expansion within the Customer Experience organization. You’ll get excited about this opportunity because you will… Support the design and rollout of new QA systems across domains like Fraud, Trust & Safety, and Risk Work cross-functionally to turn high-level goals into structured workflows and requirements Build frameworks, documentation, and reporting that ensure clarity and accountability Help shape how DoorDash measures performance, resolution, and experience at scale Contribute to roadmap development and tech scoping for future QA capabilities Leverage insights from calibration and dispute workstreams to inform and refine the design of future automated QA builds We’re excited about you because… You have 2–4 years of experience in strategy, program management, operations, or product support You're a clear thinker and communicator who can bring order to complexity You've supported cross-functional projects involving both technical and business teams You thrive in ambiguous environments and are comfortable managing execution in fast-moving environments Experience with AI tools (e.g., ChatGPT), automation systems, or conversational data is a strong asset You have experience working directly with data or tooling to support performance or process improvements You're excited to help build systems that drive trust, performance, and customer impact at scale Additional Information Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only: We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey. If you need any accommodations, please inform your recruiting contact upon initial connection. About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Seniority level Mid-Senior level Employment type Full-time Job function Research, Analyst, and Information Technology Industries Technology, Information and Internet #J-18808-Ljbffr