Team Lead
hace 5 días
1 day ago Be among the first 25 applicantsAbout The JobPosition Summary: Provide through monitoring agent performance, answering questions, training employees and providing floor support. Act as a call center agent.Schedule: Monday–Friday, 8:00 AM – 6:00 PM CSTJob DetailsEmployment Type: Contract EmployeeDepartment: Customer Service/SupportJob Level: Entry LevelExperience: 1 YearsQualification: High school diplomaRequired SkillsSoft Skills: Active Listening, Patience, Communication, Relationship BuildingResponsibilitiesProvide support to agents by answering questions and assisting with calls.Report any employee issues or concerns to the supervisor.Monitor agent calls and provide quality assurance evaluations.Provide immediate feedback, including rewarding employee performance, coaching and counseling.Responsible for the collection and handling of sensitive customer data, including credit card numbers.Maintain client and customer confidentiality.Maintain all project productivity, efficiency, and quality goals.Arrive at work on time and adhere to attendance expectations.Assist in the training and development of new employees through demonstration, answering questions, observing and offering constructive feedback.Act as a subject matter expert for the program for other departmentsOther duties as assigned.RequirementsHigh school diploma or equivalent required.Prior Work Experience In a Customer Service Role PreferredExcellent telephone etiquette and ability to communicate effectively.Ability to speak confidently and persuasively with customers.Ability to demonstrate professionalism and enthusiasm on each call.Ability to handle stress, including difficult or emotional customers.Accurate spelling and strong writing skills.Basic computer and keyboarding skills; knowledge of internet and e-mail preferred.Additional RequirementsTech Requirements: Windows or MacLanguage: EnglishAbout The Company1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world‑class freelance professionals and delivering top‑tier outsourcing services, across over 150 countries worldwide.Seniority levelNot ApplicableEmployment typeContractJob functionInformation TechnologyIndustriesOutsourcing/Offshoring #J-18808-Ljbffr
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