Service Governance Senior Analyst

Service Governance Senior AnalystMexico City - MexicoOverviewDiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.Being part of the Product regulatory team is being part of one of the most critical verticals of the business ensuring the product is complying with the local regulation while minimizing the impact over business. As part of the broader service governance team, the product regulatory team focuses their efforts in finding efficiencies within the implementation reducing the friction for the users, including the point of view of multiple stakeholders. The ideal candidate must have strong analytical skills, data driven mindset, prioritization capabilities, attention to detail and excellent execution. The role will demonstrate leadership in multi-skill projects and initiatives.In this role, you'll be...Collaborate with HQ: Maintain strong relationships with HQ product teams to adapt products to local service governance needs.Market Intelligence: Execute comprehensive market studies or surveys, providing insightful reports.Develop engaging presentations for various projects.Manage procurement processes: ensuring smooth payments, supplier onboarding/offboarding, and budget management for the vendors supporting our processes.Lead Project Execution: Oversee projects from planning to completion, ensuring timely delivery and exceptional outcomes.Analytical Excellence: Conduct exploratory analyses to uncover efficiencies and enhance processes.We're eager to be in touch because you have...At least 2+ years of data analytics, product, Finance, business consulting, investment banking or operations management experience.Data science, engineering, economics or other analytically-focused academic background. All backgrounds are welcome if you see yourself suitable in a highly analytic environment.Experience with data-based decision-making, exercising good judgment in ambiguous circumstances, and effectively communicating across a diverse team. Previous professional experience in tech companies, or analytical and operational roles is preferred.Advanced knowledge in Excel is a must.Demonstrated experience using programming languages or tools for data extraction and analysis such as SQL (a must), Python, Power BI, Tableau, etc.Experience and knowledge in the implementation of automation strategies will be highly valued.Great attitude and hands-on approach.Proven to be self-motivated, self-directed and eager to take ownership of tasks.Proficiency in English & Spanish.Strong verbal and written communications skills.Detail-oriented, hands-on and strong teamwork mindset. Self-motivation with a strong affinity for problem solving, driving action, and strong project ownership.If you are a detail-oriented and eager to learn individual with a passion for data analysis and a desire to gain hands-on experience in the ride-hailing industry, we encourage you to apply.You'll love working at DiDi because...We create user value. We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.We are data-driven. We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.Win-win Collaboration. Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.We believe in integrity. Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.Growth. We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.Diversity and Inclusion. Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.We are committed to building inclusive and diverse teamsAt DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of. #J-18808-Ljbffr