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hace 2 semanas

San Miguel de Allende, México Selina A tiempo completo

**Who we are**Selina's mission is to build a global movement where people live, travel, work and explore unique local experiences while forging meaningful connections.Built with the digital nomad in mind, Selina is disrupting the hospitality industry with a design, tech and socially-centric approach to boutique hotel and co-working developments that enable travelers to seamlessly live and work abroad.**What the role is**The F&B Venue Manager is in charge of the day to day management and results of the F&B Venue, including: delivering the F&B strategy, Revenue Generation, Cost Control, People Development, Quality Control, Daily Cash Reconciliation, Health and Safety standards, Execution of events, and Ensuring the F&B operation is profitable.**Venue Profitability**:- Manage the Venue P&L: hit revenue targets, control labor margins and manage cost of sale ratios against budget- Manage Purchase Orders, negotiate rates with vendors/contractors/suppliers, ensure timely payments, communicate with the accounting department- Manage the venue's software systems: POS, Inventory, and Pricing systems- Regular analysis of menu and pricing to ensure the offer is on brand, competitive, and costs are in line with targets and inflation.- Collaborate with other departments (Rooms, Sales, Experience, Marketing, etc) to implement on-brand promotions designed to increase revenue.Ensure Customer Experience is seamless for hotel guests and visitors alike.**Venue Operation**:- Recruit, onboard, and train all venue staff.- Ensure high level customer service is achieved, as measured by Customer Satisfaction Surveys (KEPSLA) and Online Reputation Index.- Conduct Daily Standup with staff to review targets, challenges, events and day-to-day issues- Greet customers and offer support on customer complaints and queries- Ensure cleanliness of the venue at all times and compliance with required industry and company protocols- Ensure full compliance with health and safety legislation and licensing laws- Complete all reports and analysis requested.Attend regular meetings to learn new initiatives and report on progress.- Ensure the venue follows all brand guidelines- Manage all maintenance protocols (preventive and repairs)- Ensure security is effective for guests, connectors, and loss prevention**Venue Events**:- Curate and Execute a schedule of events for the venue with the destination team.Full accountability for the successful operational execution of events: revenue, cost control, profitability, venue-level contribution margin.- Support DJs and artists scheduled for the location.In charge of Artist Relations as well as sound and visual equipment maintenance and operation.- Decorate venue with brand approved concepts- Deliver events on time, within budget- Ensure the Sales, Marketing, and Social Media team have knowledge of all F&B activations through the calendar year.- Support the creation of content and delivery of Social media engagement initiatives.- Identify and manage partnerships with brands that enhance the venue and Selina brand and help to offset costs in the venue.Bring brand-approved sponsors to the venue.- Work with Brand-approved Influencers to increase revenue and reputation- Build a network in the local community and curate relationships with community leaders and opinion leaders**Requirements**:- Fully Bilingual (English and local language)- Strong organization and time management skills- Previous management or department head experience

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