Salesforce Support Lead Engineer 2601

hace 2 semanas


Guadalajara, México Xideral A tiempo completo

**Support Lead Engineer - Remote in Guadalara**:**About the Role**:We are seeking a skilled Salesforce Support Lead Engineer with a strong background in Salesforce Service Cloud and advanced technical skills.This is a fantastic opportunity for someone who is proactive, a team player, and can demonstrate empathy in a collaborative environment.**Key Responsibilities**:- Lead Level 2/Level 3 Support incidents.- Act as a Subject Matter Expert (SME), managing the team's performance and making key decisions.- Develop and implement tailored Salesforce Service Cloud solutions.- Collaborate with cross-functional teams to ensure seamless integration with other systems.- Provide technical expertise and support throughout Salesforce Service Cloud implementations.- Analyze and optimize the performance of Salesforce solutions to meet business objectives.- Keep updated on industry trends to drive innovative practices within the team.**Qualifications**:- Minimum of 5 years of experience in a similar role.- Proficiency in Salesforce Service Cloud, Lightning Experience, LWC, APEX, Flows, and GITHUB.- Knowledge of integration with SOAP and REST APIs, and familiarity with JavaScript, LWR Framework, and Lightning Communities is a plus.- Advanced proficiency in both Salesforce Service Cloud and Salesforce Lightning is required.- Excellent problem-solving skills and the ability to engage with multiple teams for impactful decision-making.- Advanced English proficiency is required C1- C2.- Proactivity, teamwork, empathy, responsibility, and commitment**Additional Requirements**:- Reside in Monterrey, Guadalajara,Coahuila or Mexico City- Remote work from Mexico in Guadalajara,- Hybrid work in Mexico City, Monterrey, or Coahuila.**Work Schedule**:Monday to Friday, 09:00 to 18:00**Benefits Include**:- Aguinaldo, Premium Vacations, and vacations paid- Grocery coupons and Saving Found- Performance bonuses- SGMM medical and Life insurance


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