Senior L3 Technical Support Lead

Department: Global Technical Assistance Center (GTAC) Experience: 5–8 Years Type: Full-time | Shift-based support | Remote Location: LATAM Role Summary We are hiring a Technical Support L3 Engineer to own critical production incidents, complex escalations, RCA, and permanent fixes for enterprise-grade platforms. The role is open to candidates from telecom,...

Department: Global Technical Assistance Center (GTAC) Experience: 5–8 Years Type: Full-time | Shift-based support | Remote Location: LATAM Role Summary We are hiring a Technical Support L3 Engineer to own critical production incidents, complex escalations, RCA, and permanent fixes for enterprise-grade platforms. The role is open to candidates from telecom,...

Responsibilities Lead and manage the technical support team, providing guidance, coaching, and mentorship to fellow tech support specialists. Oversee the day-to-day operations of the support team, ensuring that service levels and response times are met. Handle escalated customer issues ensuring timely resolution. Collaborate with cross-functional teams,...

Business Manager-Global SAP Recruitment @ PIXIE | ERP Systems We are seeking an experienced Salesforce Technical Lead to manage and enhance Salesforce applications within an Application Management Services (AMS) model. The ideal candidate will lead a team of Salesforce professionals, oversee daily AMS operations, resolve incidents, and drive continuous...

Business Manager-Global SAP Recruitment @ PIXIE | ERP Systems We are seeking an experienced Salesforce Technical Lead to manage and enhance Salesforce applications within an Application Management Services (AMS) model. The ideal candidate will lead a team of Salesforce professionals, oversee daily AMS operations, resolve incidents, and drive continuous...

Una empresa de servicios tecnológicos busca un Application Lead para soporte en producción L3 y mantenimiento en Ciudad de México. Se requiere un mínimo de 3 años de experiencia en el área, habilidades de negociación, liderazgo y manejo de equipos multidisciplinarios. Además, se ofrecen prestaciones de ley y beneficios específicos de la empresa....

Responsibilities Lead and manage the technical support team, providing guidance, coaching, and mentorship to fellow tech support specialists. Oversee the day-to-day operations of the support team, ensuring that service levels and response times are met. Handle escalated customer issues ensuring timely resolution. Collaborate with cross-functional teams,...

Responsibilities Lead and manage the technical support team, providing guidance, coaching, and mentorship to fellow tech support specialists. Oversee the day-to-day operations of the support team, ensuring that service levels and response times are met. Handle escalated customer issues ensuring timely resolution. Collaborate with cross-functional teams,...

We're Hiring: Maximo Technical Lead Location: Remote, Mx. Are you passionate about enterprise asset management and ready to lead cutting-edge IBM Maximo projects? Join us as a Maximo Technical Lead and take ownership of designing, developing, and integrating solutions that power mission-critical operations. You'll work closely with business and technical...

A technology company in Mexico City is seeking a Technical Support Team Lead to manage and mentor their technical support team. The role requires 5+ years of experience in technical support, excellent communication skills, and expertise in cloud platforms. The successful candidate will oversee operations, collaborate with cross-functional teams, and ensure...