Customer Service Reliability Engineer
hace 23 horas
Customer Service Reliability Engineer – Thales Thales provides identity management and data protection solutions at the heart of digital security. As a Customer Service Reliability Engineer (CRE) you will ensure the best customer experience by guaranteeing services reliability from the customer perspective and resolving Incident/Service Requests in the shortest timeframe. Location: Polanco, Mexico City, Mexico – Salary: MX$14,000.00–MX$25,000.00 (full‑time) Responsibilities Manage Incidents/Service requests within Service Level Agreement (SLA), tracking SLA and taking actions in case of deviation. Escalate to SRE or Engineering (L3) incidents/service requests that cannot be resolved. Communicate with customers by keeping them informed about updates related to incidents/service requests on a regular basis. Write Work Instructions / Incident Response Plans for L1, and automate WIs based on alert. Maintain high technical skills on solution/services, be subject matter expert (SME) of selected solution/service. Build and deliver technical webinar to customers and other CRE, work with Solution Designer/Product Owner to build and Customer Success Manager/Customer Reliability Service Manager to plan such webinar. Be customer champion for selected accounts, establish privileged relationship and deep technical understanding for selected accounts, stay up to date on their plans regarding service usage. Provide close support to Customer Reliability Service Manager when it comes to understanding of customer use cases and incidents/service requests. Qualifications & Experience Bachelor's degree in computer science, software engineering, electronics engineering, or related fields. At least 5 years of experience as an Application Engineer or Reliability Engineer facing customers. Public cloud environments knowledge such as AWS or GCP. Database notions (Mongo DB, SQL, Data Dog, Oracle). App development background focus. Fluent in Spanish and English (B2). Position Requirements Mexican citizenship or work permit. Hybrid role, office based in Polanco, Mexico City. Availability to perform on‑call (after hours) shifts once a month. Apply now and join Thales to advance your career in a global environment. #J-18808-Ljbffr
-
Customer Reliability Engineer
hace 4 semanas
Mexico City Thales A tiempo completoCustomer Reliability Engineer (CRE) Polanco, CDMX (Hybrid) Position Summary Thales is looking for a Customer Reliability Engineer (CRE) who ensures the best customer experience by assuring service reliability from customers’ eyes and making sure Incident/Service Requests are resolved in the shortest timeframe. The CRE ensures overall service quality and...
-
Customer Reliability Engineer
hace 4 semanas
Mexico City Thales A tiempo completoCustomer Reliability Engineer (CRE) Polanco, CDMX (Hybrid) Position Summary Thales is looking for a Customer Reliability Engineer (CRE) who ensures the best customer experience by assuring service reliability from customers’ eyes and making sure Incident/Service Requests are resolved in the shortest timeframe. The CRE ensures overall service quality and...
-
Site Reliability Engineer
hace 3 semanas
Mexico City Royal Caribbean Group A tiempo completoTalent Acquisition @Royal Caribbean Group Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to...
-
Site Reliability Engineer
hace 6 días
Mexico City The Functionary A tiempo completoSenior Site Reliability Engineer We are looking for a Senior Site Reliability Engineer to build and maintain reliable, high‑capacity, and high‑performing systems that support our mission to protect and improve customer platforms, with a strong focus on reliability, security, performance, cost, and operational excellence. As a Site Reliability Engineer on...
-
Site Reliability Engineer
hace 6 días
Mexico City The Functionary A tiempo completoSenior Site Reliability Engineer We are looking for a Senior Site Reliability Engineer to build and maintain reliable, high‑capacity, and high‑performing systems that support our mission to protect and improve customer platforms, with a strong focus on reliability, security, performance, cost, and operational excellence. As a Site Reliability Engineer on...
-
Senior .NET Engineer
hace 3 semanas
Mexico Integon Service Co. A tiempo completoA leading insurance service company in Mexico is seeking a Senior Software Engineer to ensure system reliability for their Claims Application. This role requires extensive experience in software development, particularly with .NET technologies and SQL Server. Candidates should have a proven track record in managing production support and leading deployments...
-
Site Reliability Engineer
hace 4 semanas
Mexico City Sur Global A tiempo completoSite Reliability Engineer - 100% Remote in Mexico As the Site Reliability Engineer you will support and scale the infrastructure powering their secure, mission‑critical SaaS platform. You must be confident in operating and debugging both modern infrastructure (cloud‑native, containerized services) and classic Windows production environments (IIS, SQL...
-
Site Reliability Engineer
hace 4 semanas
Mexico City Sur Global A tiempo completoSite Reliability Engineer - 100% Remote in Mexico As the Site Reliability Engineer you will support and scale the infrastructure powering their secure, mission‑critical SaaS platform. You must be confident in operating and debugging both modern infrastructure (cloud‑native, containerized services) and classic Windows production environments (IIS, SQL...
-
Customer Service Sales Engineer
hace 1 semana
Mexico City GEA Group A tiempo completoGEA is an international engineering company and one of the largest suppliers for the food, beverage, chemical, pharmaceutical and farm technology industries. We are focused on supporting our clients as we all work towards more sustainable production in all the industries we support. To support our growing business, we are looking for a new Service Sales...
-
Inbound customer service representative
hace 1 hora
Mexico City AMERICAN ANSWERING SERVICE A tiempo completoCompany DescriptionAmerican Answering Service provides reliable, bilingual call-handling solutions for businesses across the United States. We specialize in delivering professional, accurate, and customer-focused support, ensuring every caller receives a positive and efficient experience.Role DescriptionThis is a full-time (40 hrs/week) remote role for an...
