Mx Customer Success Associate
hace 2 días
OverviewCustomer Success Associate | Full Time | Hybrid – Aguascalientes, MXInnovate with Benchmark Digital as a Customer Success Associate. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you7ll be helping customers throughout the business community empower informed decision-making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees. Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses\' sustainability efforts, and help them achieve their ESG goals.
With our global team, the collaborative spirit of our subscribers and partners, and ongoing innovation in technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite means you will continuously use and evolve your skills to develop fresh ideas and initiatives. ResponsibilitiesProvide specialized technical guidance and troubleshooting support to customers. Document technical findings, recommendations, and action plans to facilitate long-term customer support. Support Leadership team to achieve customer satisfaction and growth among a portfolio of customers.
Assist in drafting business requirement documentation for project specifications related to business analysis. Develop understanding of clients\' operations and systems. Support Unit Leads with administrative tasks for customers. Collaborate with internal teams to build and deliver customer expectations.
Qualifications
& Experience1+ year relevant customer service experience, required.1+ year of experience in conducting thorough technical assessment, highly desired. Results-driven mentality. PowerPoint skills and experience with Excel preferred. Adaptability, able to work in a fast-paced and multitasking environment.
Proficient English skills spoken and written. Exceptional listening, communication, and presentation skills; highly organized, collaborative and detail oriented. Empathetic, positive attitude with a desire to help our team support customer needs. Willingness to travel and adapt to changing schedules and environments.
EducationBachelor\'s degree (B. A./B. S.) in administrative fields or Marketing (technical oriented), Industrial Engineering, Computer Science or similar. About Benchmark GensuiteBenchmark Gensuite enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform locally, globally and across diverse operating profiles.
With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation. Questions about the position? Please contact our HR Mexico Team at ******. #J-18808-Ljbffr
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