Customer Success Manager

hace 2 semanas

Guadalajara, México Bringit A tiempo completo

At Bring IT we foster business transformation by first class technology solutions and operational excellence.We unlock a 360 degrees business view for our clients, with real-time business metrics that create a modern value chain.The Customer Success Manager will be accountable to manage all existing customer relationships in our customer portfolio.The focus will be on providing a great experience for our clients, retaining their business and enabling customer growth by partnering with the sales and operations teams for cross selling.The position is highly visible in the organization and involves frequent interaction with our executives and business partners.**Responsibilities**- Drive a results-oriented culture with a strong focus on servicing excellence, execution, quality, and speed- Strong business growth mindset, set up and drive programs to ensure continuous business success- Manage and prioritize work based on sales and activity pipelines as well as data analysis across teams- Accountable for revenue budget.- Collaborate with Sales, SalesOps, Delivery and Marketing teams to achieve joint targets.- Business development opportunities to constantly improve the customer experience.- Innovative thinking with a passion for problem-solving.**Experience and Skills required**:- 5+ years of experience in managing Customer Success or Account and Relationship Management.- Experience and enthusiasm for successfully leading and transforming people organizations- Strong leadership experience with demonstrated ability to build a highly motivated and effective team.- Solid track record of over-achieving revenue targets across a multi-team organization.- Strong communication skills and ability to collaborate and influence effectively in an agile organization.- Strong analytical mindset and proven ability to turn data into action.- Cross Selling and Account Development experience in a B2B context.- Experience in building and leading a geographically distributed team.- Payments / e-commerce / banking industry experience in a plus.- Fully bilingual.Take your career to the next levelBe Great, BringIT

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