Post Market Surveillance Specialist 1
hace 3 días
Post Market Surveillance SpecialistResponsibilities: Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Interfaces with Customer Service and customers/patients to gather additional information required for complaint initiation/investigations, including the retrieval of product samples and or durable equipment retrieval for evaluation. Ensures that complaints from multiple sources (i.e. email, phone, verbal, fax, etc.) are entered into the complaint database. Responsible for receiving, reviewing, and entering data into the Compliant Management Database regarding customer/patient product inquiries and complaints using good documentation practices (GDP). Works on problems of moderate scope where analysis of situation or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Ensures that durable Equipment CRM Technical Service reports are correctly identified as to status for transfer into system. Determines product and incident complaint codes based on the master symptom code severity list. Notifies customer of receipt of product inquiry/complaint and provides preliminary support as required. Prepares other customer communication (response letters, acknowledgement letters) as appropriate. Partners with sales, marketing, and manufacturing departments to resolve product problems and provides feedback to customers as needed. Assists with review of the timely coding of completed investigations, closure of all complaint files, and ensures that all pertinent information is contained consistently and uniformly within the file prior to closure. Performs queries to provide complaint data and ad hoc trend analysis on reported product problems/complaints. Interfaces with Corporate Quality Engineering and the RTG manufacturing sites as required for product investigations/trends. Adheres to the FMCNA Compliance Program, including following all regulatory and division/company policy requirements. Strives to meet Accuracy Goals (95% accuracy goal). Ensures data is collected through routine business Qualifications: Bachelor's degree preferred, preferably in a healthcare related field. Minimum 2 – 5 years of related experience in the healthcare/device industry or exposure to medical device quality system regulations; understanding of drug/device safety requirements are preferred; with an Advanced Degree no prior experience may be considered. Prior experience processing medical device or drug complaints preferred. Strong interpersonal skills. Knowledge based PC computer skills essential, such as industry recognized complaint management systems, crystal reporting, MS Access and Excel. Familiarity with medical terminology is preferred. Bilingual (English/Spanish) Fluent in English. #J-18808-Ljbffr
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Post-Market Surveillance
hace 3 días
Reynosa, México Fresenius Medical Care North America A tiempo completoA leading healthcare company in Reynosa, Tamaulipas is seeking a Post Market Surveillance Specialist to handle product inquiries and complaints. The ideal candidate will have a Bachelor's degree in a healthcare-related field and 2-5 years of relevant experience in the healthcare/device industry. Strong interpersonal skills and bilingual proficiency in...
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Reynosa, México CH01 CHE Fresenius Medical Care (Schweiz) AG A tiempo completoA leading medical device company in Reynosa, Mexico, is seeking a Post Market Surveillance Specialist. The role involves managing customer complaints, ensuring accurate data entry, and collaborating with various departments to resolve product issues. Ideal candidates will have a Bachelor's degree in a healthcare-related field and 2-5 years of experience in...
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Post Market Surveillance Specialist 1
hace 5 días
Reynosa, México Fresenius Medical Care AG & Co A tiempo completoPost Market Surveillance Specialist 1 at Fresenius Medical Care Responsibilities Develop professional expertise, applying company policies and procedures to resolve a variety of issues. Interface with Customer Service and customers/patients to gather additional information required for complaint initiation/investigations, including retrieval of product...
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Post-Market Quality
hace 3 días
Reynosa, México Fresenius Medical Care A tiempo completoA leading healthcare company in Reynosa, Tamaulipas is seeking a Post Market Surveillance Specialist. The role involves developing professional expertise, managing complaints from various sources, and ensuring accurate data entry in compliance with healthcare standards. The ideal candidate will have a Bachelor's degree in a healthcare field, 2-5 years of...
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Post Market Surveillance Specialist 1
hace 3 semanas
Reynosa, México Fresenius Medical Care A tiempo completo**Post Market Surveillance Specialist****Responsibilities**:- Developing professional expertise, applies company policies and procedures to resolve a variety of issues.- Interfaces with Customer Service and customers/patients to gather additional information required for complaint initiation/investigations, including the retrieval of product samples and or...
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Post Market Surveillance Specialist 1
hace 3 días
Reynosa, México CH01 CHE Fresenius Medical Care (Schweiz) AG A tiempo completo**Post Market Surveillance Specialist****Responsibilities:*** Developing professional expertise, applies company policies and procedures to resolve a variety of issues.* Interfaces with Customer Service and customers/patients to gather additional information required for complaint initiation/investigations, including the retrieval of product samples and or...
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Post Market Surveillance Specialist 1
hace 3 días
Reynosa, México Fresenius Medical Care A tiempo completoPost Market Surveillance Specialist Responsibilities Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Interfaces with Customer Service and customers/patients to gather additional information required for complaint initiation/investigations, including the retrieval of product samples and or durable...
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Post Market Surveillance Specialist 1
hace 2 días
Reynosa, TAMPS, MEX, México Fresenius Medical Care A tiempo completoPost Market Surveillance SpecialistResponsibilities:Developing professional expertise, applies company policies and procedures to resolve a variety of issues.Interfaces with Customer Service and customers/patients to gather additional information required for complaint initiation/investigations, including the retrieval of product samples and or durable...
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Medical Device Complaint
hace 3 días
Reynosa, México CH01 CHE Fresenius Medical Care (Schweiz) AG A tiempo completoA leading medical device company in Reynosa, Mexico is seeking a Post Market Surveillance Specialist to handle complaint investigations and data management. The ideal candidate will have a Bachelor's degree in a healthcare-related field and 2-5 years of experience in the healthcare/device industry. Strong interpersonal skills, knowledge of complaint...
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Security Systems Specialist
hace 3 días
Reynosa, México Corning Incorporated A tiempo completoJoin to apply for the Security Systems Specialist role at Corning Incorporated. Security Systems Specialist (Mexico) Position Overview: We are seeking qualified and experienced Security Systems Specialist to join our team in Mexico. As a Security Systems Specialist, you will be responsible for installing, maintaining, and troubleshooting security systems and...
