Customer Experience Specialist
hace 3 semanas
We’re seeking a Customer Experience Associate based in Latin America to support our U.S. customer base. You’ll handle account access issues, payment setup, and other day-to-day support requests while ensuring every interaction is clear, friendly, and aligned with our brand voice. This role will be working from home permanently and during U.S. CST business hours. Assist customers with account tasks like resetting access, and setting up payments. Provide quick, empathetic, and accurate responses via email, chat, and occasionally phone. Troubleshoot basic service issues; escalates complex cases as needed. Work U.S. time zones to ensure timely responses. Suggest improvements to processes and customer experience Fluent U.S. English communication — both written and spoken, with a neutral or U.S.-friendly accent. Previous CX experience serving U.S. clients. Tech-savvy and comfortable using customer support platforms and CRMs. Ability to work independently and stay organized in a remote environment. Nice to have: Telecom, wireless, or subscription service experience. Familiarity with payment processing tools. Experience handling both simple and complex support tickets. At Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes: Permanent remote work flexibility Paid Time Off Health Maintenance Organization (HMO) coverage Annual performance bonuses Dedicated coaches offer an extra channel of support and skill-building Opportunities for professional growth At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers. #J-18808-Ljbffr
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Customer Experience Program Specialist
hace 3 semanas
Mexico City Uber A tiempo completoAbout The Role The Community Operations organization at Uber is responsible for delivering world‑class customer support to riders, drivers, eaters, and couriers. The Customer Experience Program Specialist will be responsible for enhancing our Rider's experience and support strategy for the Mobility business. They will analyze, create, recommend, and...
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Customer Success Specialist
hace 3 semanas
Mexico City Customer Intelligence Inc. A tiempo completoDescripción del trabajo ABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and...
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Customer Success Specialist
hace 3 semanas
Mexico City Customer Intelligence Inc. A tiempo completoDescripción del trabajo ABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and...
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Customer Success Specialist
hace 4 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 4 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Insight
hace 3 semanas
Mexico City Ecovadis A tiempo completoA sustainability performance evaluation company located in Mexico City is seeking a customer support specialist to assist rated companies with their assessments. This role involves acting as a point of contact, ensuring high-quality responses, and collaboratively working to enhance customer satisfaction. The ideal candidate will have excellent communication...
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Customer Service Specialist/ Contractor
hace 1 semana
Mexico City Terra Energy A tiempo completoThe Customer Service Specialist is responsible for delivering high-quality support to customers by handling inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role plays a key part in supporting daily operations, maintaining strong customer relationships, and contributing to service excellence in a fully remote...
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Customer Service Specialist
hace 3 semanas
Mexico City Terra Energy A tiempo completoThe Customer Service Specialist is responsible for delivering high-quality support to customers by handling inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role plays a key part in supporting daily operations, maintaining strong customer relationships, and contributing to service excellence in a fully remote...
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Customer Service Specialist
hace 1 semana
Mexico City Terra Energy A tiempo completoThe Customer Service Specialist is responsible for delivering high-quality support to customers by handling inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role plays a key part in supporting daily operations, maintaining strong customer relationships, and contributing to service excellence in a fully remote...
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Real Estate Customer Experience Specialist
hace 3 semanas
Mexico City Relay Human Cloud A tiempo completoA leading consulting firm is seeking an Administrative Customer Service Specialist in Mexico City. This role involves providing exceptional support to clients and internal teams during property transactions. Responsibilities include responding to inquiries, scheduling appointments, and collaborating with real estate professionals. Ideal candidates have a...
