Customer Experience Specialist
hace 1 día
We’re seeking a Customer Experience Associate based in Latin America to support our U.S. customer base. You’ll handle account access issues, payment setup, and other day-to-day support requests while ensuring every interaction is clear, friendly, and aligned with our brand voice. This role will be working from home permanently and during U.S. CST business hours. Assist customers with account tasks like resetting access, and setting up payments. Provide quick, empathetic, and accurate responses via email, chat, and occasionally phone. Troubleshoot basic service issues; escalates complex cases as needed. Work U.S. time zones to ensure timely responses. Suggest improvements to processes and customer experience Fluent U.S. English communication — both written and spoken, with a neutral or U.S.-friendly accent. Previous CX experience serving U.S. clients. Tech-savvy and comfortable using customer support platforms and CRMs. Ability to work independently and stay organized in a remote environment. Nice to have: Telecom, wireless, or subscription service experience. Familiarity with payment processing tools. Experience handling both simple and complex support tickets. At Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes: Permanent remote work flexibility Paid Time Off Health Maintenance Organization (HMO) coverage Annual performance bonuses Dedicated coaches offer an extra channel of support and skill-building Opportunities for professional growth At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers. #J-18808-Ljbffr
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Customer Experience Specialist
hace 3 días
Mexico City JATO Dynamics A tiempo completoAbout us JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers. Find out more about what we do here: JATO Our vision is...
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Customer Experience Specialist
hace 1 día
Mexico City JATO Dynamics A tiempo completoAbout us JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers. Find out more about what we do here: JATO Our vision is...
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SaaS Customer Experience Specialist
hace 1 día
Mexico City JATO Dynamics A tiempo completoA leading automotive market intelligence firm is seeking a Customer Experience Specialist in Mexico City. This full-time role focuses on providing expert technical support for SaaS products while ensuring excellent customer experiences. The ideal candidate will have 2-5 years in a customer-facing technical support role, fluency in English and Spanish, and...
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Customer Experience Specialist
hace 3 días
Mexico City JATO Dynamics Ltd A tiempo completoAbout us: JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers. Find out more about what we do here: JATO Our vision....
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Customer Experience Specialist
hace 1 día
Mexico City JATO Dynamics Ltd A tiempo completoAbout us: JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers. Find out more about what we do here: JATO Our vision....
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Customer Success Specialist
hace 4 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 4 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 3 días
Mexico City Customer Intelligence Inc. A tiempo completoDescripción del trabajo ABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and...
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Customer Success Specialist
hace 1 día
Mexico City Customer Intelligence Inc. A tiempo completoDescripción del trabajo ABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and...
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Customer Insight
hace 1 día
Mexico City Ecovadis A tiempo completoA sustainability performance evaluation company located in Mexico City is seeking a customer support specialist to assist rated companies with their assessments. This role involves acting as a point of contact, ensuring high-quality responses, and collaboratively working to enhance customer satisfaction. The ideal candidate will have excellent communication...
