Customer Experience Champion
hace 2 semanas
Vehicle Support Specialist RoleWe're seeking a customer-focused expert to drive exceptional support experiences for our clients.As a Vehicle Support Specialist, you'll be at the forefront of delivering top-notch service, resolving queries efficiently, and ensuring seamless interactions with our products.Key Responsibilities:- Resolve customer inquiries via phone, email, and web chat, meeting defined service levels.- Provide personalized, customer-centric solutions in troubleshooting and issue resolution.- Set and manage customer expectations to ensure high satisfaction rates.- Document and maintain accurate records of customer cases, updates, and follow-up tasks.- Process customer forms and documentation with precision.- Develop expertise in assigned products, tasks, and support processes.- Collaborate closely with internal teams (Product, Customer Success, Account Management) to resolve customer issues proactively.Requirements:- 1–3 years of customer support experience, preferably in B2B or SaaS environments.- Exceptional verbal and written communication skills.- Fluency in French and/or Spanish is a strong asset.- Experience with Zendesk or similar ticketing platforms is beneficial.- A commitment to delivering excellent service quality.- Ability to explain complex concepts clearly and concisely.- Positive attitude, flexibility, and enthusiasm for problem-solving.- Collaborative mindset and willingness to help.- Strong organizational skills and attention to detail.- Reliable performance in team-oriented settings.- Analytical approach to problem-solving and proficiency in Microsoft Office Suite.Become an Expert:As a Vehicle Support Specialist, you'll gain hands-on knowledge of our business model and software suite, becoming an expert in assigned products and tasks.This role offers opportunities for growth, collaboration, and skill development in a fast-paced SaaS environment.
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Customer Experience Specialist
hace 2 semanas
Guadalajara, México Nielsen A tiempo completoAt Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results.Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed.Together, we are proudly rooted in our deep...
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Customer Experience Supervisor
hace 1 semana
Guadalajara, México Sparrow Search A tiempo completo**Customer Experience Supervisor**The Customer Experience Supervisor (CES) is responsible for managing the Customer Experience Representative (CER) team, assigning tasks, measuring performance, and implementing initiatives to achieve key performance indicators (KPIs) while ensuring a high level of customer service. The CES collaborates with the Customer...
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Customer Experience Specialist
hace 2 semanas
Guadalajara, México Bebeecustomerexperience A tiempo completoJob Title: Customer Experience SpecialistAre you a customer-centric individual with excellent communication skills?Do you thrive in fast-paced environments where no two days are the same?We seek a skilled professional to join our team as a Customer Experience Specialist.Key Responsibilities:Provide exceptional customer service via phone, email, and chat,...
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Customer Experience Representative
hace 6 días
Guadalajara, México Sparrow Search A tiempo completo**Job Description: Customer Experience RepresentativeSummary** **100% Remoto** Responsible for administrative and customer service tasks to ensure accurate and timely processing of orders and complaints. Keep customers informed about the status of orders, shipments, and warranty cases. **Essential Responsibilities** - Process and confirm customer purchase...
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Customer Experience Representative
hace 1 semana
Guadalajara, México Sparrow Search A tiempo completo**Job Description: Customer Experience RepresentativeSummary****100% Remoto**Responsible for administrative and customer service tasks to ensure accurate and timely processing of orders and complaints. Keep customers informed about the status of orders, shipments, and warranty cases.**Essential Responsibilities**- Process and confirm customer purchase...
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Customer Experience Representative
hace 2 semanas
Guadalajara, México Sparrow Search A tiempo completo**Job Description: Customer Experience RepresentativeSummary****100% Remoto**Responsible for administrative and customer service tasks to ensure accurate and timely processing of orders and complaints.Keep customers informed about the status of orders, shipments, and warranty cases.**Essential Responsibilities**- Process and confirm customer purchase...
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Customer Experience Supervisor
hace 1 semana
Guadalajara, México Sparrow Search A tiempo completoThe Customer Experience Supervisor oversees the Customer Experience Representative (CER) team, assigning tasks, measuring performance, and devising initiatives to meet KPI goals and ensure the highest level of customer service. In coordination with the Customer Experience Manager, the CES designs and deploys training plans for the development of the CER...
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Bilingual Customer Experience Specialist
hace 2 semanas
Guadalajara, México Nielsen A tiempo completoAt Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep...
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Bilingual Customer Experience Specialist
hace 2 semanas
Guadalajara, México Nielsen A tiempo completoAt Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep...
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Bilingual Customer Experience Specialist
hace 1 semana
Guadalajara, México Nielsen A tiempo completoAt Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep...
