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Overview Job Title: Head Teller Primary Location: 521 Del Prado Blvd S, Cape Coral, FL 33990 Employee Status: full-time, hourly Estimated Hours/Week: 38 Remote: No % of Travel for the Position: 0% What You’ll Get: (note varied offerings based on role and hours) Weekly Pay Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA) Retirement options like 401 (k) with company match and pension Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time Tuition reimbursement To see a full list of our benefit offerings – check out this helpful guide Responsibilities About this position: LMCU is looking for a Head Teller who is responsible for the supervision of the Teller staff. Responsibilities include ensuring exceptional member service, member retention, maintaining operational excellence and coaching to best practices. This role emphasizes lobby leadership, team development, and operational efficiency. The Head Teller will coach and mentor Tellers to create a welcoming atmosphere, meet sales goals and ensure compliance with policies and procedures. Coach tellers to mitigate fraud and protect LMCU and our members from loss. This position requires decisive decision-making as well as strong leadership in both service and sales, promoting a positive member experience, facilitating the growth of the branch and helping all members achieve dreams for a lifetime. What you’ll do Product Promotion/Growth and Member Retention Actively contributes to the achievement of branch goals by coaching Tellers to meet individual and team referral and service goals. Support Tellers in identifying opportunities to refer members to appropriate products and services that align with their financial goals, driving the growth of the organization. Coach tellers to host consultative conversations, uncover financial needs and refer LMCU products and services accordingly. Maintain an intentional focus on the branch's objectives and goals ensuring the Teller team is aware of and working toward exceeding those goals. Actively coach tellers to identify opportunities to educate members on the features and benefits of LMCU’s digital platforms helping them leverage technology to meet their banking needs, keeping members up to date on emerging technology. Coach Tellers to effectively identify opportunities to educate and inform members about LMCU’s products and services that align with their financial needs. Leadership & Development Mentor and develop Teller staff, providing guidance on LMCU’s products, services, policies, and procedures, particularly related to cash management, vault operations, and transaction accuracy. Demonstrate keen attention to detail, ensuring that all activities are carried out according to operational procedures and with high accuracy. Actively communicate with branch managers to discuss progress, challenges, and areas for improvement, seeking guidance when necessary. Champion a culture of teamwork and cooperation within the Teller line, celebrating team contributions and maintaining morale. Empower the team to approach challenges as opportunities for creative problem solving and innovation, ensuring that they are equipped to find solutions. Member Experience Lead by example in promoting positive and welcoming member experience through building trusting relationships and providing personalized service. Promote a positive member experience leading to member retention through proactive engagement, building loyal relationships with members. Ensure that Tellers greet and assist members in a timely and efficient manner, maintaining high levels of member satisfaction. Demonstrate expertise in consumer and business accounts, including HSA and IRA accounts, ensuring all transactions are handled with accuracy and attention to detail. Foster an environment where members feel valued and appreciated through excellent frontline service. Model and coach to strong risk management practices, including knowledge of fraud prevention guidelines and robbery procedures. Utilize resources, best practices and consultative conversations to identify red flags for risk and fraud prevention. Vault Management and Cash Handling Oversee cash ordering, vault management, monthly audits, and retention of required documentation, ensuring compliance with LMCU policies and procedures. Support branch managers in monitoring compliance and fraud prevention measures on the Teller line and vault, making sound decisions within authority limits. Hold the Teller staff accountable to operational standards and ensure adherence to LMCU’s security protocols, policies, and procedures. What You’ll Bring Three to five years of similar or related experience, including preparatory experience. A high school degree or equivalent. Previous supervisory experience in a retail banking environment preferred. Who We Are We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan. As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success – benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks. It’s about always doing what’s best and right for our members - it guides everything we do. From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members. Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day. As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members’ lifetime financial needs. You’ll be encouraged to innovate and excel and we’re committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals. Have additional questions about the role? You may email us at: Careers@lmcu.org. If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance: Call us at: (616) 242-9790 Mail your resume to: 5664 Prairie Creek Drive, Caledonia, MI 49316 Please Note: These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU’s online application. LMCU is an Equal Opportunity Employer #J-18808-Ljbffr