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hace 3 semanas
Business Processes Senior Consultant SAP • Mexico City, Mexico About SAP We help the world run better. At SAP we keep it simple: you bring your best to us and we will bring out the best in you. We build solutions in over 20 industries and across 80% of global commerce, and we need your unique talents to help shape what's next. As a Senior Consultant you will be based in Mexico City (3 days in office required) and you will own technical CAS service delivery across multiple customers and complex SAP landscapes operating within S/4HANA Cloud private edition (RISE) and related components. You will act as a technical advisor and problem solver for clients and internal stakeholders. Key Responsibilities Oversee the delivery of CAS services in an SLA‑based environment. Guide the team on troubleshooting activities in Basis Security and data growth aspects of SAP applications. Play a pivotal role in technical service delivery ensuring seamless collaboration with other SAP teams to drive agile resolution of critical issues. Ensure quality assurance by maintaining deliverables and documentation for each service component. Act as the first point of escalation for service delivery; lead the delivery team from a Basis perspective. Participate in customer calls, identify focus areas and provide consultancy in critical areas. Demonstrate versatility in handling complex and challenging customer discussions and interactions. Drive continuous improvement in processes and service delivery, including the adoption of AI‑based automation. Education Bachelor’s degree in Computer Science, Engineering, Information Systems or related field. Work Experience and Mandatory Skills Minimum 7 years SAP Basis experience. In‑depth knowledge of SAP Basis Administration including ABAP/Java stacks, FIORI, Web Dispatcher, Cloud Connector and SAP landscape management for various SAP solutions. Good knowledge in SAP HANA & SAP Business Technology Platform. Good background in software architecture and cloud technology. Sound understanding of SAP Cloud ALM Focused Run (FRUN) and ITSM ticketing tools to manage incidents and service delivery. Excellent communication skills, verbal and written. Proactive mindset with a focus on continuous improvement and innovation. Experience in ITIL and IT Service Management processes. We Win with Inclusion SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status or disability in compliance with applicable federal, state and local legal requirements. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Requisition ID: 436242 – Consulting & Professional Services, Regular Full Time, 0‑10% travel, Mexico City. #J-18808-Ljbffr
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