Customer Master Data Administrator

hace 3 semanas


Xico, México Alcon Research A tiempo completo

Mexico City OnsiteAt Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse talented people to join Alcon.As aCustomer Master Data Administratorsupporting ourSales & Sales Support LATAM teamyou will be trusted tomaintain accurate compliant and high-quality customer master recordsandenable commercial teams across the region. This role plays a key part in ensuring data integrity supporting governance and driving a seamless customer experience for internal stakeholders.In this role a typical day will include:Collaborating withLATAM commercial teams finance and operationsto troubleshoot and resolve customer data issues with accuracy and speed.Executingcustomer master data maintenancein SAP and Salesforce ensuring alignment with governance compliance and GxP requirements.Documenting evidence supportingannual auditsand ensuring complete and compliant records for regulatory purposes.Monitoring and improving data quality by reviewing processes identifying gaps and proposing tools or solutions that enhance accuracy and efficiency.SupportingTier 1 inquiriesoffering exceptional internal customer service and participating in regional or global projects that strengthen process standardization across LATAM.WHAT YOULL BRING TO ALCON:Education:Technical degree or bachelors degree in Administration Business IT or related field.Experience:12 years in customer master data customer service support sales support or database administration (LATAM scope preferable)Technical skills:SAP (Customer Master) Salesforce Excel (intermediateadvanced) BI Tools(preferred)Behaviors:High attention to detail and strong process orientationCustomer-service mindset and effective communication skillsCritical and analytical thinking; problem-solving mindsetAbility to work collaboratively embrace change and propose continuous-improvement ideasStrong adherence to governance compliance and documentation standardsLanguage:English (intermediate-advanced)HOW YOU CAN THRIVE AT ALCON:Opportunity to make an impactat a LATAM levelinteracting with diverse cultures and cross-functional teams.Exposure toglobal projectsand participation in quality and continuous-improvement certifications.Work in a collaborative high-energy environment where your ideas and initiative are valued.Alcon CareersSee your impact at Current Alcon Employee/Contingent WorkerIf you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital or veteran status disability or any other legally protected status.Required Experience:Unclear Seniority



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