Overnight Closer

Job Title : Customer Service Representative Reports to : Club Manager Status : Full Time / Part Time / Non-Supervisor / Non-ExemptJob SummaryResponsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.Essential Duties And ResponsibilitiesGreet / meet potential members, providing a great customer experience.Handle front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns.Taking info calls and tours; assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.Facilitate member services issues and questions and forward to Club Manager / Manager in Training / Team Lead as needed.Help maintain the neatness / cleanliness of the club.Essential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.Listening: actively listens to customers, empathizes and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.Minimum QualificationsHonesty and good work ethicStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shift; talking in person or onthe phone at least 75% of the shift; must be able to lift upto 50 lbs.(less than 30% of the time)BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesCompensation$ per hourPlanet Fitness is an equal opportunity employer and welcomes applications from diverse candidates.#J-*****-Ljbffr