Key Account Manager Digital
hace 4 semanas
North American Company**Paid Media Agency****HIRING**:**KEY ACCOUNT MANAGER DIGITAL****Net salary base: $****** - $****** + PL** **English: 90% - 100% Required**General Experience: programmatic and/or paid media**Description Overview**:- The KAM is the post-sales relationship builder/maintainer within the company- This individual is the liaison between the client and the internal team- The KAM is the chief organization officer within the pod and helps steer the pod forward while always being one step ahead of the client- This individual should always look for ways to help the pod to ensure proper management of each client**Responsibilities**:1) Communication- Properly communicate with the client to get them all elements of a project (Proposal, screenshots, reports, insights, wrap report, etc)- Be sure to confirm with the buyer and remaining pod members that your feedback/comments are clear.- Set proper expectations for team members and clients**2) Client Retention/Upsell/Insights**- Ask questions about future needs/campaigns- Set-up post campaign calls to go over performance and offer suggestions for future campaigns- Work with your pod to provide actionable insights that are different each week or month**3) Technical Skills**- Knowledgeable enough to pull any report/screenshot, do any media plan or send over any proposal that's needed if time doesn't permit working with strategists- Stay up to date with the latest trends and competitive landscape to be able to explain Strike's unique differentiation.- Familiarity and hands on experience in different digital media platforms is a plus**4) Pod Management/Quality Control**- Review every report, media plan, proposal that comes through to ensure perfection prior to sending to the client.- Communicate feedback to team members if there are mistakes- Check campaign pacing each time you send a report (or more frequently) to ensure your buyer and you are on the same page.- Send out nightly to-do lists- Schedule bi-weekly retrospective pod meetings to discuss feedback and determine ways to improve work**5) Organization/Data Entry**- The KAM is responsible for all data entry within our CRM tool and needs to ensure this is accurate/up to speed at all times.- Save all campaign details on Drive/Utopsa**6) Platform Experts**- Maintain up to date knowledge of the platform you're working on**7) Invoicing**- Work with the finance department to onboard new clients in Campaign Lab and Xero- Responsible for invoicing clients at the end of each month and campaign**8) Special Projects**- Think of ways and actually do unique proposals, case studies, reports, etc when warranted for high potential clients.
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