Manager, Sales Support Coordinator

Manager, Sales Support CoordinatorLocation: Mexico City Metropolitan AreaResponsibilitiesLead, coach, and develop a team of Sales Support Coordinators, fostering a high-performance culture and ensuring continuous professional development.Oversee and optimize the administrative organization within the sales support function, streamlining processes and enhancing efficiency.Manage account relationships, ensuring exceptional customer service and acting as a key point of contact for complex client inquiries.Develop and implement short-term and long-term planning strategies for the sales support team, aligning with overall sales objectives.Lead the onboarding process for new team members, ensuring a smooth transition and rapid integration into the sales support function.Contribute to organizational development initiatives, identifying areas for improvement and implementing best practices within sales support.Organize and coordinate various functions and projects within the sales support department, ensuring timely and successful completion.Implement and manage performance management processes for the team, including setting goals, conducting reviews, and providing constructive feedback.Deliver professional presentations to internal stakeholders and, at times, to clients, showcasing sales support achievements and strategies.Provide direct sales support to the sales team, assisting with various administrative and operational tasks to facilitate sales activities.QualificationsBachelor's degree required.Proven experience in a leadership or managerial role within sales support or a related field.Advanced Excel skills.Experience with Salesforce.Demonstrated ability in coaching and onboarding new team members.Excellent skills in administrative organization and coordinating functions.Experience with long-term and short-term planning.Familiarity with organizational development concepts and performance-management methodologies.Exceptional presentation and communication skills.Solid understanding of sales principles and sales account management.A strong commitment to providing effective sales support.BenefitsHybrid Work Model: flexible hybrid working environment (2-3 days a week in the office, depending on the role).Flexibility & Work-Life Balance: inclusive workplace policies, work from anywhere for up to 8 weeks per year.Career Development and Growth: continuous learning and skill-development programs.Industry Competitive Benefits: flexible vacation, two company-wide mental-health days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs and resources for mental, physical and financial wellbeing.Culture: Globally recognized reputation for inclusion, belonging, flexibility and work-life balance.Social Impact: two paid volunteer days off annually and opportunities to participate in pro-bono consulting projects and ESG initiatives.Making a Real-World Impact: work with clients to uphold the rule of law, transparency and unbiased information worldwide.About UsThomson Reuters informs the way forward by bringing together trusted content and technology that people and organizations need to make the right decisions.We serve professionals across legal, tax, accounting, compliance, government and media.Our products combine highly specialized software and insights to empower professionals with the data, intelligence and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth and transparency.Reuters, part of Thomson Reuters, is a world-leading provider of trusted journalism and news.We are powered by the talents of 26,000 employees across more than 70 countries.At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.Join us and help shape the industries that move society forward.Thomson Reuters is an Equal Employment Opportunity Employer and a drug-free workplace.We make reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs in accordance with applicable law.Learn more about requesting an accommodation here.Seniority LevelAssociateEmployment TypeFull-timeJob FunctionSales and Business Development#J-*****-Ljbffr