Boutique Director Monterrey

OverviewThe Boutique Director will lead the team to provide clients with exceptional and unique experiences by ensuring excellence in boutique operations and client services.He/she will be responsible for the financial growth of the Cartier Boutique in accordance with the retail strategy and lead its profitability.The director will represent the Brand by being a true Cartier Ambassador, inside and outside of the Boutique with clients and partners as well as with team members and peers.He/she will be the face of the Monterrey boutique that resonates locally and internationally.The Boutique Director will manage the operation of the Boutique and the Boutique team and will take an active role in creating and implementing the yearly action plan.They will work closely with local HQ to propose and implement new initiatives to animate the boutique throughout the year and to actively develop the business by recruiting new clients and by nurturing our historical clients, especially our High-End clientele.Holding a true managerial role, they will be managing several departments in a complex and ever-changing environment.Key ResponsibilitiesCOMMERCIAL PERFOMANCEStrategize business opportunities in an omni channel environment to maximize sales.Develop a deep understanding of the competitive landscape, surrounding community, local trends, etc.Develop long-term action plans to exceed boutique sales targets.Identify & exploit existing/new opportunities for Cartier.Drive boutique performances, including but not limited to Category performances.Manage a sales unit to consistently achieve and/or exceed the KPIs, defined by management.Use full suite of retail KPIs to set individual targets and embed a culture of performance improvement through systematic monthly 1:1s.Champion product category performance to drive sustainable performances & gain market share.Leverage VM to boost commercial performance.Partner with VM teams on external/internal display & rotation plan to create brand excitement (hot spots, windows animation) & boost commercial performance.CLIENT DEVELOPMENT & CLIENT EXPERIENCEEnhance client knowledge.Define targeted actions to improve data capture (visitors, prospects, clients).Promote and leverage clienteling tools (e.g., My clients, CRM program) to enrich the client database (e.g., client interest).Identify and execute client development plan, clienteling initiatives and client follow up.Champion clienteling activities to develop the client portfolio of the team with defined and monitored KPIs.Promote and leverage client experience tools (e.g., CEB, voice of clients) to develop overall client satisfaction and ensure proper follow-up to client feedback.Develop action with local relevant communities (artists, politics, philanthropy, culture) and leverage VIPs as centers of influence.Develop partnerships with commercial third-parties (including guides, personal shoppers, department store managers).Leverage client knowledge to connect and engage with visitors, prospects and clients.Program and curate exceptional experiences to connect & engage with clients.Partner with corporate office to leverage the BTQ as an experience center, through Maison related animations (art & culture animations) and client special events (offline & online).Identify, program and curate bespoke experiences throughout all client journeys/experience lines, including but not limited to: Maison related animations, Top-class concierge & in-store hospitality services specific to the local market and client expectations, and new services (boutique pick up, distant sales, e-com ship from store).LEADERSHIPInspire the team.Act as an inclusive leader – ensure every team member is respected and has a voice.Engage teams and communicate the maison's vision, strategy & common business goals (e.g., team meetings, morning briefs).Energize and animate through the year.Attract & develop a high-performing team.Actively source candidates & maintain a pool of talents.Partner with HR, sales coaches and/or L&D to define a development journey for each employee (e.g., performance reviews, IDP).Engage in learning by doing with the team and involve them in co-development exercises to solve boutique challenges.Lead the performance management processes.Provide regular feedback and coaching on the spot.Ensure all new team members have structured onboarding and define development journeys related to Maison-DNA topics & career paths.Act as a brand ambassador towards the team.Embrace the Maison DNA and Values and lead by example.AMBASSADORSHIP & IMAGEEmbrace the true value of the Maison DNA and Values and lead by example.Uphold boutique image.Supervise VM guidelines and all guidelines related to brand image (e.g., grooming guidelines).Partner with corporate teams to ensure the boutique meets Cartier standards through regular maintenance and cleaning.OPERATIONS & BUSINESS MODELSUphold boutique operations.Ensure proper execution of procedures (sales/finance, cash management, security & safety).Ensure successful inventory management for finished goods, non-finished goods, consumables & CS products.Optimize boutique controllable operating expenses.Manage partnerships with third party vendors.Continuously improve boutique flows and actions to enhance client experience (e.g., boutique as a fulfillment center).Promote knowledge & adoption of tools (e.g., new mobile POS, Salesforce) and services.Job ProfileEducationBachelor degree in Business Administration, Marketing or related field.Required Experience10 years of experience in Retail, preferably in Luxury Industry.5-8 years in managerial positions.Technical Skills / AbilitiesProficient in Microsoft Word, PowerPoint, and ExcelSpanish and English required, French and Portuguese a plusKnowledge of the watch & jewellery industry is a plusValuesCuriosityOpen MindednessRespectHigh Level of PrecisionSharing (welcoming & collaborative style)Other Competencies & Skills To ConsiderCOMPETENCIESAttract and Develop Top Talent: Able to bring in high caliber talent and develop teams.Create a Sense of Purpose: Articulates the vision and creates positive energy.Digital & Technology Acumen: Understands technology's role in evolving Cartier's business model.Instill Trust: Walks the talk; maintains confidentiality.Self-Awareness: Seeks feedback and understands strengths/weaknesses.Value Diversity: Leverages cultural diversity to achieve results.Skills:Building RelationshipsDecision-makingDelegatingEmpathyEntrepreneurialInfluencing and persuadingManaging conflicts#J-*****-Ljbffr