Chief Administrative Officer
hace 2 semanas
Job Summary Associate Director - Operations for our Banking Financial Services verticalLocation : Mexico City (in-office)Business Unit : Mortgage and BankingShift : Mid / US TimeJob Summary : The position is to lead operations for BFS Mexico delivered Contact Center operations for Firstsource's US / North America Banking, Mortgage and Financial Services. The role is accountable for Development and preparation of short-term and long-range plans and budgets based upon broad organization and business unit goals and objectivesUnderstanding, reviewing, governing and ensuring contracted commitments (including but not limited to just SLA's / KPI's) are met sustainably and proactive actions are taken to do soInvolvement in Sales, Solutions and Transitions to grow the business and establish differentiated Value proposition that is instrumental in growing wallet share and new client acquisitionBring best in class and Innovative contact center operations practices and strategic view to ensure continued and high levels of customer satisfaction, employee satisfaction and value addition beyond the contractGrowing and Managing teams across multiple engagements with best-in-class retention rates, employee satisfaction, loyalty and people development practicesMeet and exceed revenue and growth targets; meet and exceed margin targets, cost management – strategic and tactical, on a monthly, quarterly and annual basisInstrumental in establishing Firstsource as preferred partner or partner of choice positioning in client discussions, bring strong operational and executive stakeholder engagement skillsEstablishing and running a "Center of Excellence" for contact center delivery ops Knowledge, Skills & Ability At least 10 years' experience of Contact Center Operations, ideally in Mortgage and / or Retail Banking. Have experience managing teams of 500+ Mexico based workforce with at least 5 years having supported Large US / North America based Banks / Mortgage clients At least 15 years of Banking and Financial Services or related Industry Experience of driving large scale transformation into contact center operations Eye for detail and numbers, ability to understand call center operational parameters and keen understanding of what these parameters imply and translate to on the ground Entrepreneurial with strong Financial and business acumen with an eye for risk and proactive risk mitigation Hands on, decisive and independent operator, yet collaborative and brings stakeholders along Natural people's person and ability to inspire confidence, trust in people and teams Enjoys customer interactions and has ability to use power of articulation, experience, data, logic, insights to drive change in customers minds Position Reports to VP / COO Mexico site (directly) VP Operations Global Contact center (indirectly) Position Works with Transition TeamsSales TeamsSolution TeamsHR & Talent acquisition DepartmentsIT DepartmentsExecutive LeadershipFinance TeamsProcess Excellence and Transformation DepartmentsExternal Partners #J-18808-Ljbffr
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Chief Marketing Officer Latam
hace 2 semanas
Puebla, México Connecting Value A tiempo completoImportante empresa del sector educativo en Puebla se encuentra en búsqueda de CHIEF MARKETING OFFICER (CMO) LATAM REQUISITOS OBLIGATORIOS Inglés conversacional Experiência en sector educativo obligatoria Mínimo 5 años de experiencia como CMO LATAM Experiência con supervisión y manejo de personal. Conocimientos: Estrategias de marketing. Google Ads y...
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Chief Marketing Officer Latam
hace 2 semanas
Puebla, México Connecting Value A tiempo completoImportante empresa del sector educativo en Puebla se encuentra en búsqueda de CHIEF MARKETING OFFICER (CMO) LATAM REQUISITOS OBLIGATORIOS Inglés conversacional Experiência en sector educativo obligatoria Mínimo 5 años de experiencia como CMO LATAM Experiência con supervisión y manejo de personal. Conocimientos: Estrategias de marketing. Google Ads y...
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Chief Marketing Officer Latam
hace 2 semanas
Puebla de Zaragoza, México Connecting Value A tiempo completoImportante empresa del sector educativo en Puebla se encuentra en búsqueda de CHIEF MARKETING OFFICER (CMO) LATAM REQUISITOS OBLIGATORIOS Inglés conversacional Experiência en sector educativo obligatoria Mínimo 5 años de experiencia como CMO LATAM Experiência con supervisión y manejo de personal. Conocimientos: Estrategias de marketing. Google Ads y...
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CMO LATAM
hace 2 semanas
Puebla, México Connecting Value A tiempo completoUna empresa del sector educativo en Puebla busca un Chief Marketing Officer (CMO) para LATAM. Se requiere al menos 5 años de experiencia en posiciones similares, especialmente en el sector educativo y con habilidades en supervisión de personal. Se valoran conocimientos en estrategias de marketing digital y herramientas como Google Ads y Google Analytics....
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Chief Financial Officer Work
hace 2 días
Puebla, México Bairesdev A tiempo completoWho We areBairesDev is proud to be the fastest-growing company in America.With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business.To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth...
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Chief Financial Officer Work
hace 2 días
Puebla, México Bairesdev A tiempo completoWho We areBairesDev is proud to be the fastest-growing company in America.With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business.To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth...
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CMO LATAM
hace 2 semanas
Puebla de Zaragoza, México Connecting Value A tiempo completoUna empresa del sector educativo en Puebla busca un Chief Marketing Officer (CMO) para LATAM. Se requiere al menos 5 años de experiencia en posiciones similares, especialmente en el sector educativo y con habilidades en supervisión de personal. Se valoran conocimientos en estrategias de marketing digital y herramientas como Google Ads y Google Analytics....
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Chief Administrative Officer
hace 2 semanas
Puebla de Zaragoza, México Firstsource A tiempo completoJob Summary Associate Director - Operations for our Banking Financial Services verticalLocation : Mexico City (in-office)Business Unit : Mortgage and BankingShift : Mid / US TimeJob Summary : The position is to lead operations for BFS Mexico delivered Contact Center operations for Firstsource's US / North America Banking, Mortgage and Financial Services. The...
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Chief Financial Officer
hace 3 semanas
Puebla, México Bebeeaccountant A tiempo completoFinancial Controller Overview We are seeking a highly skilled Financial Controller to join our team. This individual will be responsible for maintaining accurate and complete financial records, ensuring proper accounting entries, and supporting closing activities each month and year. The successful candidate will have excellent analytical and problem-solving...
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Chief Financial Officer
hace 3 semanas
Puebla, México Bebeeaccountant A tiempo completoFinancial Controller Overview We are seeking a highly skilled Financial Controller to join our team. This individual will be responsible for maintaining accurate and complete financial records, ensuring proper accounting entries, and supporting closing activities each month and year. The successful candidate will have excellent analytical and problem-solving...
