Collections Agent

hace 2 semanas

Tijuana, México North American Production Sharing A tiempo completo

We are seeking a Bilingual Call Center Collections Specialist to join our dynamic team starting September 22.You'll be responsible for managing a high-volume portfolio of auto loans, primarily serving clients in the U.S.Mexico border region.This is a soft collections role focused on customer engagement, payment solutions, and credit protection.You'll work with a supportive team using tools like NLS (Nortridge Loan System), NICE, CS1 Expert, Outlook, Teams, and Excel to deliver a best-in-class experience while helping clients stay on track with their payments.**Key Responsibilities**- Contact borrowers to resolve past-due accounts with empathy and professionalism.- Offer tailored solutions such as forbearance, deferments, or modified payment plans.- Maintain accurate and up-to-date borrower records in NLS and internal systems.- Meet and exceed performance metrics (e.g., QA, PTP/hour, conversion rate).- Protect consumer data and comply with all regulatory and internal standards.- Collaborate with internal teams and escalate issues when necessary.- Handle sensitive situations with discretion and care.**Requirements**:- High School Diploma or equivalent.- Minimum 6 months of call center experience in collections or customer service.- Fluent in Spanish and English (written and spoken).- Strong computer skills (35 WPM, Microsoft Office, internet browsers).- Excellent communication, active listening, and problem-solving skills.- Ability to adapt to changing processes and work in a fast-paced environment.- Team-oriented with a customer-first mindset.**Preferred Experience**- Familiarity with auto, truck, boat, or motorcycle loans.

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