Assumption Specialist

About GoodLeapGoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more.Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand.Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations.Our platform has led to more than $27 billion in financing for sustainable solutions since.The Assumption SpecialistThe Assumption Specialist plays a critical role in the organization by performing a range of activities related to assumption operations.The role is responsible for processing assumption applications for solar and battery loans when changes in property ownership occur.Additionally, the role is responsible for handling incoming phone calls from the GoodLeap dedicated toll-free line and emails by addressing customer questions and concerns.Bilingual Spanish / English required.Essential Job Duties and ResponsibilitiesReceive assumption request applications and prepare preliminary paperworkPrepare correspondence using templates to request missing documents and confirm receipt of informationCreate new Loan Assumption Agreements and manage the execution of the Agreements using DocuSignFollow through with closing procedures to ensure timely activation of new loanAnswer assumption emails utilizing group email ticketing systemAnswer incoming customer calls and assist them with their needsPreferred Skills, Knowledge and Abilities0 – 2 years of experienceAbility to manage multiple tasks / projects and deadlines simultaneouslyAbility to identify and resolve / escalate problemsExcellent interpersonal, verbal, and written communication skillsGeneral understanding of the mortgage and consumer finance industry a plusPrior work experience in customer service positions is preferredProficient computer skills, especially Microsoft Office applicationsBilingual Spanish / English requiredAdditional Information Regarding Job Duties and Job DescriptionsJob duties include additional responsibilities as assigned by one's supervisor or other managers related to the position / department.This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position.The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.Additional InformationIf you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with youApply today#J-*****-Ljbffr