Customer Quality Engineer I

At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years.Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.At Johnson & Johnson Medical Devices Companies, we are using our breadth, scale, and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives.In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopedics, and interventional solutions with the big ideas of others to design and deliver doctor and patient-centric products and solutions.We are in this for life.We are changing the trajectory of human health, YOU CAN TOO.**We are searching for the best talent for Customer Quality Engineer I to be in Ciudad Juarez, Mex.****Purpose**:A Customer Quality - Engineer analyzes complaint devices to understand the root causes of device failures to promote corrective actions through design or manufacturing process changes and customer education.This position effectively leverages customer data analysis, and quality engineering tools to influence and support business partners to drive quality improvements and achieve key business results for our customers.**You will be responsible for**:Under limited supervision and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:- Follow all company safety policies and other safety precautions within the work area- Compliance with safety policies and procedures- Follow J&J and EES Records Management Policies for Convenience Information, Records Retention Schedules, Training and Education, Document Hold Notices, Records Cleanout, Inactive Records and Information Management, Vital Records and third-party vendor if applicable.- Responsible for following and administering QSR policies and procedures, and ISO Standards.- If assigned as department records coordinator responsibilities listed in CP****** are applicable.- Compliance with Environmental Management System (EMS) and Good Lab Practices (GLP)- Responsible for communicating business related issues or opportunities to next management level- For those who supervise or manage a staff, responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable.- Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.- Performs other duties assigned as needed.- Ensures timely reporting of PI's, MDR's, Weekly/Monthly reports and PI statusQuality update is current in the network Engineer I- Ensures all necessary tools and equipment are available.- Performs and schedules resources for Product Complaint Analysis- Assists with complaint analysis and failure investigations daily and documents analysis results and information for Med Watch Reports on all product families assigned.- Provides support in product transfers and new products development, as required- Assists in training new associate Engineers or technician to complaint investigation process- Initiates AFC and activity plan change requests process for their assigned franchise.- Participate in process/ quality improvements projects- Contributes to writing customer letters as required using IFU's and product investigation knowledge**Qualifications** Qualifications and requirements**:- Bachelor of science engineering or relevant Field- 0 - 2 Years with MS experience Approximate experience within a manufacturing environment (medical device environment preferred)- Bilingual: English/ Spanish required- QSR/ISO knowledge preferred- Technical writing skills for Customer Letters required- Knowledge of risk management required- Failure investigation tools knowledge preferred- Strong Communications skills required- Analytical required- Medical device product knowledge preferred- PC experience mandatory- Statistical Analysis Software- Knowledge of EES information systems such as Siebel, AQR, CAF, NCR, CAPA, Audit and ERP preferred**Primary Location**Mexico-Chihuahua-Juarez- **Organization**E.E.S., S.A. de C.V. Mexico *****)**Job Function**Engineering**Requisition ID************W