Partner Support Supervisor
hace 2 semanas
About The Role As a Partner Support Supervisor you will lead a team of Partner Support Representatives and Specialists, ensuring operational excellence and outstanding service to our partners.You will oversee day-to-day operations, ticket management, monitor KPIs (SLA, CSAT, QA), and provide coaching and feedback to guarantee a high-quality partner experience.Your Responsibilities will include Supervising a team of 510 Partner Support Representatives / Specialists, overseeing workload distribution and ensuring SLA and CSAT targets are consistently achieved.Conducting formal QA reviews and turning findings into actionable coaching.Leading regular 1:1 performance feedback sessions and supporting professional development.Preparing and sharing weekly KPI reports (SLA, CSAT, QA, tagging accuracy, volume trends) with Managers.Acting as the first escalation point for complex partner issues and collaborating with Operations, Technology and Partner Management teams to resolve them.Supporting onboarding and training of new team members, ensuring adoption of Fever standards, processes and Knowledge-Centered Service (KCS).Driving continuous improvement by suggesting optimizations to macros, workflows and documentation.About You 3 years of experience in customer support / contact center operations with at least 1 year in a team lead or supervisory role.Proven track record of achieving and maintaining SLA / CSAT / QA targets.Strong people-leadership skills with experience in coaching, mentoring and running performance reviews.Analytical, organized and solutions-oriented with the ability to interpret data and drive improvements.Excellent written and verbal communication skills; clear, structured and empathetic in escalations and partner interactions.Process-driven with knowledge of ticketing tools (Zendesk or similar).Experience with Knowledge-Centered Service (KCS) preferred.Multilingual skills are a plus (depending on region).Benefits and Perks Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.Opportunity to have a real impact in a high-growth global category leader.40% discount on all Fever events and experiences.Work in the heart of the city with possible travel across our markets.Responsibility from day one and professional and personal growth.Great work environment with a fun international team of talented people.Health insurance.Fondo de Ahorro.Gympass membership.20 days annual leave.Employment Type: Full Time Experience: 3 years Vacancy: 1#J-*****-Ljbffr
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Partner Support Supervisor
hace 2 semanas
Xico, México Fever A tiempo completoOverviewHey thereWe're Fever, the world's leading tech platform for culture and live entertainment,Our mission?To democratize access to culture and entertainment.With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment.Every month, our platform inspires over 300 million people...
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Partner Support Lead
hace 2 semanas
Xico, México Feverup A tiempo completoA leading global entertainment company is seeking a Partner Support Supervisor in Mexico City.The role involves overseeing a team of Partner Support Representatives to ensure operational excellence and outstanding service to partners.Responsibilities include managing daily operations, conducting performance reviews, and collaborating with various teams to...
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Partner Support Lead
hace 2 semanas
Xico, México Fever A tiempo completoA leading tech platform for culture and live entertainment is looking for a Partner Support Supervisor.In this role, you will lead a team of Partner Support Representatives, ensuring operational excellence.Responsibilities include overseeing ticket management, conducting QA reviews, and providing coaching.The ideal candidate has over 3 years of customer...
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Marketing Partner Specialist
hace 2 semanas
Xico, México Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile.With more than 28,000 employees who make the world better every day, we know we have something special.Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and...
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Sales) Senior Partner Enablement Manager
hace 2 semanas
Xico, México Backbase A tiempo completoAs a **Partner Enablement Manager**, you will play a key role in ensuring our partners are equipped to successfully promote, sell, implement, and support Backbase solutions.You will work closely with sales, solutions engineering, partner sales, and services teams to **identify challenges, escalate critical issues, and drive seamless collaboration** between...
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Partner Concierge Desk
hace 3 semanas
Xico, México Atos Se A tiempo completoJob in a nutshellIn this role, you will act as the single point of contact for all partner‑related resale transactions, license processing, procurement coordination, and delivery alignment.You will support Sales in driving the Partner VAR pipeline with the mission to accelerate deal cycles, reduce operational friction, and ensure partner compliance and...
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Partner Concierge Desk
hace 3 semanas
Xico, México Atos Se A tiempo completoJob in a nutshellIn this role, you will act as the single point of contact for all partner‑related resale transactions, license processing, procurement coordination, and delivery alignment.You will support Sales in driving the Partner VAR pipeline with the mission to accelerate deal cycles, reduce operational friction, and ensure partner compliance and...
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Partner Concierge Desk
hace 2 semanas
Xico, México Atos Se A tiempo completoJob in a nutshellIn this role, you will act as the single point of contact for all partner-related resale transactions, license processing, procurement coordination, and delivery alignment.You will support Sales in driving the Partner VAR pipeline with the mission to accelerate deal cycles, reduce operational friction, and ensure partner compliance and value...
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Partner Concierge Desk
hace 3 semanas
Xico, México Atos Se A tiempo completoJob in a nutshell In this role, you will act as the single point of contact for all partner‑related resale transactions, license processing, procurement coordination, and delivery alignment. You will support Sales in driving the Partner VAR pipeline with the mission to accelerate deal cycles, reduce operational friction, and ensure partner compliance and...
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Partner Concierge Specialist
hace 3 semanas
Xico, México Atos A tiempo completoAbout Atos Group: Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. €10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized...
