Servicenow Cmdb Analyst

hace 2 semanas

Monterrey, México Axented A tiempo completo

We are looking for a ServiceNow CMDB Analyst to design and implement functional and cost-efficient IT systems.Analyst responsibilities include prioritizing user requirements, overseeing system upgrades and researching new tools.In this role, you should be highly analytical and able to understand business needs.Excellent communication skills and problem-solving abilities are essential.If you also have hands-on experience with technical projects, we'd like to meet you.Your goal will be to leverage tech solutions to meet organizational needs.**Responsibilities**:- As part of the management of the CMDB, this role will ensure compliance with regulatory requirements and build relationships to promote close alignment with multiple lines of business- Support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data- Drive transformation of the CMDB to align with the Common Service Data Model (CSDM)- Works with internal stakeholders to define and implement all mechanisms needed to ensure full control of the product owners Configurable Items (CI)- Assist in defining and registering of CIs: the appropriate level of attributes, and relationships required to support IT Service Management (ITSM) processes- Responsible for performing status accounting/reporting, verification and auditing the CMDB- Assist in establishing a formal CMDB governance model and creation of key performance indicators (KPIs)- Key stakeholder supporting CMDB tasks to include the configuration management plan and standard, monitoring CMDB health, communicating CMDB activities, and assist in training other Technology team members on how to utilize the CMDB- Communicate with stakeholders to understand their requirements- Develop and analyze functional specifications- Keep abreast of technology trends and developments**Requirements**:- Experience at maintaining enterprise hardware and software configuration items (CIs), ensuring data integrity, and tracking assets within a ServiceNow CMDB- Knowledge of CMDB best practices as part of a large Operations and Maintenance team to meet business and IT requirements- Demonstrated knowledge of IT infrastructure to identify the relationships between configuration items- Experience with Change Management review for possible changes to the environment, to include asset counts (addition or decommission), software version changes, and dependencies- The CMDB Administrator is responsible to help define, implement and integrate Configuration Management policies and procedures to support the configuration management database (CMDB)- Proven experience as an IT Analyst, IT Consultant or similar role- Knowledge of databases, system security and troubleshooting- Understanding of business practices- Excellent communication skills- Analytical mindset- Problem-solving aptitude- BSc/BA in Computer Science, Engineering or a related field**Benefits**- Private Health Insurance (Seguro de Gastos Médicos)- Pension Plan (Afore)- Paid Time Off- Work From Home- Training & Development- Christmas Bonus (Aguinaldo)- Home Office

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