Sap Service Delivery Manager

hace 2 semanas

Veracruz, México Dxc Technology A tiempo completo

**Key Responsibilities**- Ensuring the delivery of SAP solutions and services according to agreed-upon Service Level Agreements (SLAs).- Overseeing the day-to-day operations of SAP support teams.- Managing incidents, changes, and releases within the SAP environment.- Implementing continuous service improvement initiatives.- Building and maintaining strong relationships with clients.- Understanding client needs and managing expectations.- Ensuring client satisfaction with the delivered services.- Leading and managing teams of SAP consultants and support specialists.- Providing direction, guidance, and support to team members.- Fostering a collaborative and high-performing team environment.- Identifying and mitigating risks related to SAP service delivery.- Developing and implementing risk management strategies.- Ensuring business continuity and disaster recovery.- Managing relationships with various stakeholders, including internal teams and external vendors.- Communicating effectively with stakeholders on project status, issues, and risks.- Managing budgets and resources for SAP service delivery.- Ensuring cost-effective delivery of services.**Skills & Qualifications**- Bachelor of Arts/Science or equivalent degree in computer science or related area of study- 6+ years of SAP experience- Experience with SAP solutions, including implementation, support, and maintenance.- Proven experience in managing and delivering IT services, including incident, change, and release management.- Excellent communication, interpersonal, and relationship-building skills.- Ability to lead, motivate, and manage teams effectively.- Strong analytical and problem-solving skills to address complex issues.- Familiarity with project management methodologies and best practices.- Understanding of budgets, resource allocation, and cost management.- Bilingual (Spanish/English)At DXC Technology, we believe strong connections and community are key to our success.Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.We're committed to fostering an inclusive environment where everyone can thrive.

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