Engineer, Customer Quality

Location:- Juarez - Juarez, Mexico - **** Avenida de la Torres- Job Family:- Quality- Worker Type Reference:- Regular - Permanent- Pay Rate Type:- Salary- Career Level:- P3- Job ID:- R-************Description & Requirements**:**About the Role**The Customer Liaison Quality Engineer will work with our customer and extended Harman team to resolve quality issues resulting from design and/or manufacturing discrepancies.Work with multifunctional teams (Operations, Manufacturing, Engineering, Field Service) to drive resolution for product complaints.Flawless launch responsibility overall quality performance of the product we deliver to our customers.**What You Will Do**- Responsible for field containment and rework activities at customer locations, such as product diagnostic tests, assembly line investigations and assembly plant yard-hold management.- Analyze, compile, review and regularly report customer quality metrics such as PPM for 0km performance.Prepare presentations from quality data for reviews by both Harman and customer management groups.- Obtain customer approvals for manufacturing process change(s) by providing supporting data for the change(s) and submitting to customer in their required format.- Ensure information flow related to customer returns to appropriately address design (hardware and software), manufacturing, packaging and logistics causes.Facilitate awareness of issues and deploy countermeasures as lessons learned (Yokoten).- Liaison between Customer and Harman.Coordinates activities of internal and external resources.Serves as resource for problem solving by initiating actions to address issues and prevent potential quality problems.- Assist internal and external contacts to resolve product and process problems.Investigate and solve manufacturing-related problems.- Continuous communication with design and engineering team during early and launch stages and also leader for Root Cause analysis and PCAs for Launch issues and SOP+90.- Interface with Engineering and Operations to ensure transfer to Production of new products are in accordance with approved data.- Assure customer specific requirements are implemented.- Perform Ppk - Cpk studies.- PPAP or any other customer approval documentation for new products.- Continuous updating customers portals according to requirements.- Safe lunch Plan coordination activities.- PSO coordination activities.- Champion continuous improvement efforts.Researches, recommends, implements and administers new and/or existing quality assurance processes.- Complete other projects and activities as assigned.- Participates and provides support related with quality systems management, objectives, targets and programs.**What You Need**- Integrity, Innovation, Inclusion,Teamwork & Respect, Excellence.- Minimum education: Bachelor's degree, with a preference for Electrical or Mechanical Engineering.- Minimum 3-5 years experience in Customer Quality in Automotive Industry T1.- Knowledge of the principles and procedures related to Manufacturing Quality Engineering, electronic & mechanical manufacturing, statistical process control (SPC), problem solving and automotive production part approval process (PPAP).- Certifications in: DFSS Green/Black Belt, Red X (Shainin Journeyman), Kepner Tregoe.- Problem Solving Expert.- Must have 2+ years experience using AIAG guidelines (APQP, PPAP, PFMEA).- Practical problem solving using: 8D, A3, Fault Tree Analysis, Pareto, 3L-5Y, Is-Is Not, Fish Bone, etc.- English 90%.- Excellent interpersonal, organizational, verbal and written communication skills.- Experienced presenter.- Customer specific requirements (applicable).**What is Nice to Have**- Skilled in Microsoft Office including Word, Excel, Visio and PowerPoint.- Manufacturing discipline.- Electronics Knowledge.- IATF ***** Experience.- Certifications/Licenses: ASQ, CQE, Six Sigma Green Belt.- Ability to specify, develop and operate specialized equipment used for product analysis.- Strong computer background with ability to calculate and analyze data, generate reports.- For Customer Ford- Knowledge of Customer Specifics Requirements that includes: SIM, SUPER-G, SREA, VPP, Covisint, Phase PPAP, Global 8D, MSA, WERS, Ford Trainings in FSLI, GSDB Token, FSCD Service PPAP- For Customer GM- Knowledge of Customer Specifics Requirements that includes: SQMS, SCMS, Covisint, 5 Phases, SPPS, Implementation of EPC, EWO, TWO- For Customer Stellantis- Knowledge of Customer Specifics Requirements that includes: Esupplier Connect website, CQMS, EBSC, 3CPR, AUROS, APQ Supplier Reports, GIM, beStandard, NCT.- For Customer Toyota- Knowledge of Customer Specifics Requirements that includes: SQAM, SKPI, QIMS, A3 Reports, PCR- For Customer Subaru- Knowledge of Customer Specifics Requirements that includes: Customer Portal, A3 Reports, PCR, PRC,- For Customer Kia/Hyundai- Knowledge of Customer Specifics Requirements that