Customer Supply Chain Analyst

The company built on breakthroughs.Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company,and the world, forward. At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. Come break through with us. Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use. Role Summary The Supply Chain Analyst is responsible for driving supply chain value for strategic customers by planning and executing to a high level of customer service/customer experience enabled by strong internal and external collaboration and communication. This role works in close collaboration internally with product line management, commercial (sales, CSRs, etc.), customer program team(s), and supply chain (SC) teams (plant and regional planners, supply chain managers, plant buyers/global supply management, logistics, etc.) to achieve customer service targets, enable revenue/profitability growth, and improve inventory/cash flow performance. Key Responsibilities Facilitate timely and effective SC communications and information flow across internal functions and external business partners supporting assigned customer(s) Lead/collaborate across functions on customer order management execution (keen attention to detail and sense of urgency) Proactively monitor/analyze customer fulfillment performance: customer backlog, undated orders, order tracking, inventory, and actions accordingly to meet customer service targets Lead/collaborate to mitigate risk and drive resolution or contingencies to avoid delays in delivery with the goal being to ship to target Work with PLM and commercial to identify and communicate customer priorities Monitor and identify actions to improve forecast accuracy at customer level Work with customer to understand demand model and drive synchronization of orders Evaluate customer demand and supply to ensure appropriate capacity levels at work centers Support product changes, new product introduction (NPI) and customer transition plans Monitor and implement actions/strategies to maintain optimum inventory levels balancing supply chain inventory strategies and customer service metrics Manage customer/product metrics tracking and responsible for associated scorecards and reporting (internal and external) Support cost saving initiatives, lean initiatives, and process improvement or customer program projects. Support regional and global partnership meetings (S&OP) Assist in the development of supply chain strategy and roadmap Allocates customer demand between Corning and Contract Manufacturing (if applicable) Education Bachelor's Degree (Supply Chain, Business, or technical field) Experience 5+ years of Supply Chain (or equivalent) experience Required Skills Values diversity of people and ideas Results oriented and self-motivated, with ability to work independently in a dynamic, business and manufacturing environment Demonstrated decision making, influencing, negotiation, and conflict management/problem solving skills and ability to drive results through others (inside the function and outside the function) Strong customer focus: able to gather and understand customer requirements and objectives Capable of prioritizing and executing on multiple priorities Ability to comprehend, analyze, and solve complex process problems Strong communication and presentation skills, ability to communicate effectively at all levels of the organization Demonstrated ability to use lean techniques Strong SAP experience(Production, Planning and Scheduling) Fluent in written and spoken English Desired Skills APICs or Institute for Supply Management (ISM) certifications, CPIM, CSCP, CPSM, C.P.M., A.P.P., etc. Corning Puts YOU First We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning. Our monetary peer-to-peer recognition program is tied to our Values and celebrates you and your colleagues’ contributions. Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs. Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities. Professional development programs help you grow and achieve your career goals. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com . #J-18808-Ljbffr