Manager I, Training And Quality

Manager I, Training and Quality page is loaded## Manager I, Training and Qualitylocations: MEX Merida - EDIFICIO TORRE INDICO Calle 60 #1 Av.PROL.PASEO MONTEJO COLONIA VÍA MONTEJOtime type: Full timeposted on: Posted Todayjob requisition id: R*******Job Title:Manager I, Training and QualityJob DescriptionThe Training & Quality Manager supervises leaders to ensure consistent processes that are aligned with customer expectations.Additionally, they analyze operational performance and ensure that the team fulfills its responsibilities correctly..**Essential Functions/Core Responsibilities:** 1.Leadership, team development, and management:* Build and develop a skilled team focused on continuous improvement.* Provide coaching, mentoring, and development to improve individual and group performance.2.Training & Quality management and goal achievement:* Lead the team to achieve Training and Quality productivity goals, fulfilling contractual commitments.* Manage and optimize the training schedule according to business and customer needs.3.Performance analysis, continuous improvement, and reporting:* Perform performance analysis, identify trends, and propose improvement actions.* Maintain the cadence of internal and customer reports on Training and Quality functions.4.Customer relations, operations, and projects:* Participate in or facilitate customer meetings and internal and external calibration sessions.* Collaborate with management to review metrics and operational processes that impact the balanced scorecard and profitability.* Support the transition, implementation, and stabilization of new projects.**Candidate profile:*** Proven experience in Training & Quality, preferably in similar roles within BPO environments.* Advanced proficiency in English (C1).* Strong leadership and effective team management, with the ability to guide, motivate, and develop teams.* Analytical and process improvement skills, including the creation of new clear and measurable action plans.* High adaptability and ability to manage multiple priorities.* Ability to respond to changing needs and simultaneously manage requests from different clients or business lines.* Advanced Excel skills or other data analysis tools.**Internal Career Path Policies (Only for current employees):*** **The game-changers must have the approval of his or her immediate supervisor to apply for the call.*** **Required tenure: 6 months.*** **Required performance:** KPIs or goals on target for the business unit to which they belong in the last **3-month period (not average).*** **Must not have active disciplinary actions.*** **The game-changer may participate in only one process at a time.*** **Comply with the learning paths of the Corporate University.*** **Must remain at least 6 months in the position to which he/she was recently promoted,** to be able to apply for another call.* If you were evaluated by the PC psychologist for a vacancy and you were not selected, **you must wait at least 2 months to reapply for that same position from which you did not pass*** **The process is performed and/or outside working hours,** which means that the game-changer should be available in his free time in case we require it.* Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.Location:MEX Merida - EDIFICIO TORRE INDICO Calle 60 #1 Av.PROL.PASEO MONTEJO COLONIA VÍA MONTEJOLanguage Requirements:EnglishTime Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix.We're a global technology and services leader that powers the brands of the future.We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future.Some call us a global technology and services leader.But we're so much more.Human-centered, tech-powered, intelligence fuelled.Every day we're busy helping over **** of the world's best brands solve their toughest business challenges.Whether it's...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.We're the strategic thinkers who designbrand-defining experiences.The technologists & engineers who buildsmarter solutions.And the operational experts who run it all and make it work seamlessly.By integrating strategy & design with data & analytics, enterprise technology, and digital operations.You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.#J-*****-Ljbffr