Tech Support Specialist
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Are you passionate about technology, incident management, and keeping critical business systems running at their best?
We're looking for an IT Command Center Analyst to become a key player in our global IT Service Management Command Center. This role is perfect for professionals who thrive in fast-paced environments, enjoy problem-solving, and are driven by operational excellence.
What You'll Do
- Monitor enterprise systems and dashboards in real time
- Validate and triage alerts, assessing business impact and severity
- Execute incident runbooks and perform first-level troubleshooting
- Escalate issues to technical teams and coordinate incident response
- Create and maintain accurate incident documentation and shift handovers
- Support major incident management activities and post-incident reviews
- Collaborate with Service Desk, Infrastructure, Security, and Application teams to ensure service continuity
What We're Looking For
- 2-4 years of experience in IT Support, Technical Support, NOC, SOC, Monitoring, or Command Center environments
- Experience with incident management, troubleshooting, alert monitoring, and escalation processes
- Knowledge of ITIL Incident & Request Management practices
- Experience with ServiceNow, Jira, Remedy, or similar ITSM tools
- Strong communication skills with both technical and non-technical stakeholders
- Ability to work in a rotating 24/7 operational environment
Nice to Have
- Experience supporting enterprise environments and critical incidents
- Knowledge Management, Post-Incident Reviews, and Continuous Improvement experience
Why Join?
You'll bring your authentic self to work while helping support the technology that powers a globally recognized brand. You'll gain exposure to enterprise-scale operations, collaborate with diverse technical teams, and play a critical role in ensuring operational excellence across the organization.
#Hiring #ITJobs #CommandCenter #ITSupport #ServiceNow #ITIL #IncidentManagement #TechnicalSupport #NOC #TechnologyJobs #MexicoCity #Levis #HybridJobs #HiringNow #CareersInTech
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