Sales Support Coordinator

OverviewOverview and role context drawn from multiple job descriptions provided. It includes responsibilities across sales, billing operations, customer service, and sales support, along with required qualifications and benefits. This document preserves the original information while reorganizing it into a clear, sectioned format.ResponsibilitiesDeveloping the market business, set up effective promotional plan, and achieve sales target;Developing trust relationships with a portfolio of major clients wholesalers/retailers;Acquiring a thorough understanding of key customer needs and requirements, focus smartphones;Expanding the relationships with existing customers by continuously proposing solutions that meet their targets;Assist in formulating the overall go-to-market strategy.The Senior Manager will provide strategic leadership for billing operations across LATAM markets, driving compliance, efficiency, and innovation. This role demands extensive experience in managing complex billing environments and leading enterprise transformation initiatives.Define and execute the billing strategy for LATAM markets, ensuring compliance and operational excellence.Oversee billing for diverse streams: advertising, real estate, retail, and reconciliations.Establish KPIs and monitor billing performance; implement continuous improvement initiatives.Lead audits and design scalable process flows to support growth and transformation.Drive enterprise-level billing transformation projects, ensuring alignment with organizational objectives.Partner with senior leadership and cross-functional teams to optimize billing systems and processes.Mentor and develop managers and team leads, building a high-performing billing organization.Ensure SAP systems are fully leveraged for billing and AR processes.Provide exceptional support post-purchase to customers via text, email, phone, or live chat.Solve problems quickly and professionally, ensuring every interaction leaves a positive impression.Work closely with internal teams to deliver effective solutions for customer needs.Maintain accurate records of interactions to ensure the highest quality of service.Build genuine connections with customers, creating memorable experiences. Identify and assess customer needs; provide efficient, accurate solutions and follow through to resolution.Coordinate with Supply Chain, Logistics, Warehouse, Design, and Sales to obtain information and resolve issues (order status, shipments, returns, quality concerns, etc.).Monitor order and shipment exceptions; escalate and help clear blockers to ensure on-time delivery.Capture customer feedback and recurring pain points; collaborate with the team to improve processes and the overall customer journey.RequirementsWorking in smartphone domain (or high-tech hardware industry) is preferred, more than 5 years of working experience;Experience in the similar position is preferred;Extensive connections in consumer electronics and smartphone industry;Strong communication and interpersonal skills;Passionate, strong sense of teamwork;Bachelor's degree in fields such as Business Administration, Finance, Accounting, Engineering, or another related area aligned with the position.12-15 years of experience in billing or accounts receivable leadership roles.Proven track record of managing billing functions for large organizations.Comprehensive understanding of LATAM billing regulations and compliance frameworks.Expertise in billing metrics, audits, and process optimization.Extensive experience in advertising, real estate, retail billing, and reconciliations.Strong leadership experience managing large teams and complex projects.Mandatory proficiency in SAP.Exceptional strategic thinking, communication, and stakeholder engagement skills.Equal Opportunity EmployerWalmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being welcoming of all people.Walmart doesn’t charge any recruitment or similar fee in the recruitment process, including but not limited to interview, offering, and onboarding.BenefitsPerformance bonuses of up to 30% of your monthly salaryFood vouchers, 30-day aguinaldo, and 35% vacation bonusComprehensive life and medical insuranceGrowth opportunities as we continue to expand—be part of a company that promotes from withinSummaryAt Cart.com, we’re redefining commerce and customer experiences. With a presence in the USA, Poland, and Mexico, we support global brands by delivering exceptional customer service. Our team in Querétaro is expanding rapidly, and we’re excited to offer bilingual, enthusiastic individuals the chance to be part of something big.What You’ll DoProvide exceptional support post-purchase to customers via text, email, phone, or live chat.Solve problems quickly and professionally, ensuring every interaction leaves a positive impression.Work closely with internal teams to deliver effective solutions for customer needs.Maintain accurate records of interactions to ensure the highest quality of service.Build genuine connections with customers, creating memorable experiences.Who You AreExcellent time-management and prioritization skills; comfortable handling multiple requests simultaneously.Strong interpersonal and communication skills; able to communicate effectively at all levels.Flexible and adaptable to rapid changes in the work environment.Highly detail-oriented with a commitment to accuracy and follow-through.Who We Are Looking ForWe are seeking a proactive, detail-oriented professional to join our team as a Sales Support Analyst. In this role, you will play a key part in enabling the sales team by ensuring that all administrative, logistical, and communication processes run smoothly and on time. The ideal candidate is highly organized, communicates effectively, and brings a strong customer-focused mindset to every interaction.Responsibilities• Support the sales team in managing business opportunities and following up with clients.• Perform administrative tasks such as preparing proposals, quotes, and contracts.• Coordinate meetings and schedules, including preparing materials and following up after meetings.• Manage client-related documentation and assist the sales team in document organization.• Assist in preparing sales reports and data analysis to facilitate decision-making.• Ensure clear and timely communication across sales, marketing, operations, and customer service teams.• Support in resolving any issues or questions that may arise during the sales process.QualificationsMinimum 2-3 year of experience in Customer Service, Operations, or a related role.Hands-on experience with Supply Chain or Logistics workflows (e.g., orders, fulfillment, shipping, returns) required.High proficiency in English—both verbal and written.Strong problem-solving skills; able to take ownership and drive issues to closure.Exceptional attention to detail and organizational abilities.Experience with customer service platforms (Zendesk, Meta) and instant-messaging tools.Solid knowledge of Microsoft Office (Excel, PowerPoint, Word); quick to learn additional tools (ERP/WMS/CRM a plus).Ability to manage multiple tasks in a fast-paced environment.Bachelor’s degree in business, marketing, supply chain, or a related field preferred.Basic knowledge of the sports industry and product assortment processes is a plus.DisclaimerThe above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.What You’ll Do NextReady to kickstart your career and be part of our exciting journey? Apply now and join a team that values your skills and growth #J-18808-Ljbffr