Linux Desktop

hace 4 días

Ecatepec de Morelos, México Canonical A tiempo completo

Linux Desktop & Devices Support Engineer Canonical is a leading provider of open source software and operating systems. The Ubuntu platform is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. This role is for a Linux Engineer/Administrator with a passion for Linux and Customer Success. Location: This is a globally remote role, unless specified otherwise. Responsibilities Investigate issues reported by customers by researching and escalating issues. Work to resolve complex customer problems related to Canonical's portfolio of products. Ownership of results: Ensure that each support case is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues. Participate in a regular weekend working rotation. Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers. Understand Ubuntu development process to be able to set customer expectations correctly on timeline for a fix. Qualifications Professional written and spoken English with excellent presentation skills. Exceptional academic track record from both high school and university. Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Track record of going above‑and‑beyond expectations to achieve outstanding results. Experience with Linux troubleshooting (collecting logs and stack traces, fine‑tuning by editing configuration files). Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.). Troubleshooting experience: Linux integration with other environments (authentication/directory services, network file systems, etc.). Ability to navigate effectively stack traces and logs, and advise on next steps. Solid understanding of OS and Application level bugs and when to elevate to the correct team. Ability to learn quickly, thrive on change and handle the pressure of a customer facing job. Programming fundamentals in any language. Ability to travel internationally twice a year for company events up to two weeks long. Extensive customer support experience is key: Customer needs are top priority. Communicate professionally, emphatically, clearly and set the right expectations. Benefits Distributed work environment with twice‑yearly team sprints in person. Personal learning and development budget of USD 2,000 per year. Annual compensation review. Recognition rewards. Annual holiday leave. Maternity and paternity leave. Employee Assistance Programme. Opportunity to travel to new locations to meet colleagues. Priority Pass, and travel upgrades for long haul company events. Equal Opportunity Employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #J-18808-Ljbffr

  • Remote Linux Desktop

    hace 4 días

    Ecatepec de Morelos, México Canonical A tiempo completo

    A leading open-source software company is seeking a Linux Desktop & Devices Support Engineer to provide customer support and resolve Linux-related issues. The ideal candidate has a strong background in Linux troubleshooting and exceptional communication skills. This remote role requires ability to engage directly with clients and deliver high satisfaction....

  • Software Engineering Manager

    hace 2 semanas

    Ecatepec de Morelos, México Canonical A tiempo completo

    Software Engineering Manager - Desktop and Embedded Linux OptimisationJoin to apply for the Software Engineering Manager - Desktop and Embedded Linux Optimisation role at CanonicalSoftware Engineering Manager - Desktop and Embedded Linux Optimisation4 months ago Be among the first 25 applicantsJoin to apply for the Software Engineering Manager - Desktop and...

  • Software Engineering Manager

    hace 2 semanas

    Ecatepec de Morelos, México Canonical A tiempo completo

    Software Engineering Manager - Desktop and Embedded Linux OptimisationJoin to apply for the Software Engineering Manager - Desktop and Embedded Linux Optimisation role at CanonicalSoftware Engineering Manager - Desktop and Embedded Linux Optimisation4 months ago Be among the first 25 applicantsJoin to apply for the Software Engineering Manager - Desktop and...

  • Software Engineering Manager

    hace 2 semanas

    ecatepec de morelos, México Canonical A tiempo completo

    Software Engineering Manager - Desktop and Embedded Linux Optimisation Join to apply for the Software Engineering Manager - Desktop and Embedded Linux Optimisation role at Canonical Software Engineering Manager - Desktop and Embedded Linux Optimisation 4 months ago Be among the first 25 applicants Join to apply for the Software Engineering Manager - Desktop...

  • Embedded & Desktop Linux Systems Engineer - Optimisation

    hace 3 semanas

    ecatepec de morelos, México Canonical A tiempo completo

    Embedded & Desktop Linux Systems Engineer - Optimisation Work across the full Linux stack from kernel through GUI to optimise Ubuntu, the world's most widely used Linux desktop and server, for the latest silicon. The role is a fast‑paced, problem‑solving role that's challenging yet very exciting. The right candidate must be resourceful, articulate, and...

  • Embedded & Desktop Linux Systems Engineer - Optimisation

    hace 3 semanas

    Ecatepec de Morelos, México Canonical A tiempo completo

    Embedded & Desktop Linux Systems Engineer - Optimisation Work across the full Linux stack from kernel through GUI to optimise Ubuntu, the world's most widely used Linux desktop and server, for the latest silicon. The role is a fast‑paced, problem‑solving role that's challenging yet very exciting. The right candidate must be resourceful, articulate, and...

  • Embedded & Desktop Linux Systems Engineer - Optimisation

    hace 3 semanas

    Ecatepec de Morelos, México Canonical A tiempo completo

    Embedded & Desktop Linux Systems Engineer - Optimisation Work across the full Linux stack from kernel through GUI to optimise Ubuntu, the world's most widely used Linux desktop and server, for the latest silicon. The role is a fast‑paced, problem‑solving role that's challenging yet very exciting. The right candidate must be resourceful, articulate, and...

  • Embedded & Desktop Linux Systems Engineer - Optimisation

    hace 3 semanas

    estado de méxico Canonical A tiempo completo

    Embedded & Desktop Linux Systems Engineer - Optimisation Join to apply for the Embedded & Desktop Linux Systems Engineer - Optimisation role at Canonical Work across the full Linux stack from kernel through GUI to optimise Ubuntu, the world's most widely used Linux desktop and server, for the latest silicon. The role is a fast‑paced, problem‑solving role...

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    Ciudad de México LoJack A tiempo completo

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    hace 4 días

    Ecatepec de Morelos, México Canonical A tiempo completo

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