Collections Head

The Collections Senior Group Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to drive client resolution and support activities in coordination with the Collections team.The overall objective of this role is to drive Collections Operations results in reducing delinquency and losses.**Responsibilities**:- Manage a functional area and evaluate employee performance and provide recommendations for pay increases, budget and resource planning, promotions, terminations, etc.- Control end results (e.g., resources, policy formulation, budgeting and planning) that primarily affect a sub-function- Set short- to medium-term planning of actions and resources for own area and engage in strategic planning for the function and higher-level strategic planning with senior directors- Interact with diverse range of internal and external sources and understands how own function integrates within the overall organization to contribute to achieving business goals- Provide evaluative judgment based on analysis of information in complicated, unique and dynamic situations**Qualifications**:- 15+ years of relevant experience including managerial experience- Proven working knowledge of the industry- Consistently demonstrate clear and concise written and verbal communication- Proven negotiation skills and ability to influence- Demonstrated leadership with accountability for results and deliverables- Consistently demonstrate strategic thinking and ability to make complex decisions**Education**:- Bachelor's degree/University degree or equivalent experience- Master's degree preferred- Leadership of large groups of people and third parties- Drive transformation of process, systems and culture- High understanding of key collections metrics and levers to improve them- Efficiency and results driven**Job Family Group**:Customer Service- **Job Family**:Institutional Customer Service- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster.View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting