Optimizing Customer Experiences
hace 4 semanas
Customer Experience Strategist RoleWe are seeking a Customer Experience Strategist to lead the customer engagement strategy across fashion & beauty brands.You will manage a team, optimize multi-channel journeys, ensure smooth platform operation and drive data-driven growth, retention, and engagement.Key Responsibilities:- Lead and coordinate the customer experience team, ensuring strategic execution and high-quality deliverables.- Design and optimize retention, customer journeys, and omnichannel campaigns.- Manage customer experience operations and marketing automation workflows.- Plan, execute, and optimize customer journeys and campaigns.- Analyze customer behavior and CRM performance.- Collaborate closely with Marketing, E-commerce, Retail, Brands, and Analytics teams.- Improve customer experience processes, governance, and data quality standards.- Manage relationships with agencies, tech partners, and external stakeholders.Requirements:- Solid experience in CRM, Customer Engagement, Marketing Automation or Retention.- 1+ year leading teams or managing talent.- Strong analytical mindset, strategic thinking, and commercial sensitivity.- Experience with CRM/CX platforms (SAP, Salesforce, Oracle, Emarsys, etc.).- Fluent English.If you're driven by creating meaningful customer experiences, leading high-energy teams, and generating real impact, we'd love to meet you.
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Experiences Acquisition Lead — Mexico City
hace 1 semana
Xico, México Airbnb, Inc. A tiempo completoA leading online travel company is seeking an Acquisition Lead for Experiences in Mexico City. This role focuses on sourcing and optimizing unique local experiences, working with hosts and driving business success in the region. The ideal candidate will have over 15 years of experience in content acquisition or sales, with strong local market knowledge. This...
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Experiences Acquisition Lead — Mexico City
hace 1 semana
Xico, México Airbnb, Inc. A tiempo completoA leading online travel company is seeking an Acquisition Lead for Experiences in Mexico City. This role focuses on sourcing and optimizing unique local experiences, working with hosts and driving business success in the region. The ideal candidate will have over 15 years of experience in content acquisition or sales, with strong local market knowledge. This...
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Customer Success Architect – Digital Transformation
hace 4 semanas
Xico, México Blackline A tiempo completoA leading SaaS provider is looking for a Customer Success Manager in Mexico, Veracruz, Xico. The role involves partnering with Lead Account Managers to optimize customer success and drive digital transformation. You will leverage your expertise in process optimization, financial analysis, and customer relations to develop frameworks for enhancing customer...
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Customer Success Architect – Digital Transformation
hace 4 semanas
Xico, México Blackline A tiempo completoA leading SaaS provider is looking for a Customer Success Manager in Mexico, Veracruz, Xico. The role involves partnering with Lead Account Managers to optimize customer success and drive digital transformation. You will leverage your expertise in process optimization, financial analysis, and customer relations to develop frameworks for enhancing customer...
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Global SMB Customer Success Lead
hace 3 días
Xico, México Deel A tiempo completoA leading SaaS company in Veracruz is seeking a dynamic leader for their Customer Success team. You will be responsible for managing and developing a growing team, driving revenue growth through optimizing operations and customer experiences. The ideal candidate should have 3-5 years of experience in a B2B SaaS environment, demonstrating strong leadership...
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Finance Consultant
hace 3 semanas
Xico, México Customer Intelligence Inc. A tiempo completoWe are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform. We work with payment brands, processors, processing systems, and leading companies across multiple industries, delivering strategic...
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Finance Consultant
hace 2 semanas
Xico, México Customer Intelligence Inc. A tiempo completoWe are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform. We work with payment brands, processors, processing systems, and leading companies across multiple industries, delivering strategic...
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Finance Process Designer
hace 3 semanas
Xico, México Customer Intelligence Inc. A tiempo completoA leading consulting firm in finance is seeking a Process Consultant / Service Design Specialist in Xico, Mexico. The role involves analyzing and optimizing operational processes to enhance customer experience in the banking sector. Candidates should have a Bachelor's degree and 1-3 years of consulting experience. Essential skills include process...
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Process Consultant
hace 3 semanas
Xico, México Customer Intelligence Inc. A tiempo completoAbout UsAt Customer Intelligence Inc., we are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform.We work with payment brands, processors, processing systems, and leading companies across...
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Head Of Customer Experience
hace 3 semanas
Xico, México Hsbc Global Services Limited A tiempo completoRole Purpose Responsible for designing, implementing and optimizing the company's overall customer experience (CX) strategy. This position is essential to ensure that all customer interactions are positive, memorable, with a first contact resolution and aligned with business objectives including the design, implementation and managing the company's overall...
