Technical Escalations Manager
hace 4 semanas
Location: Remote in Mexico City | Role Type: Full-Time, Individual ContributorAre you a highly technical leader who thrives under pressure and can drive resolution for the most critical enterprise escalations?We are seeking a Escalations Manager/Principal Customer Response Manager (CRM) to be the single point of accountability for high-risk customer accounts, ensuring rapid stabilization and resolution.What You'll Do:- Own the Crisis: Act as the primary escalation lead for high-impact accounts, managing issues from onset through stabilization and closure with urgency and structure.- Drive Resolution: Develop and execute account-level stabilization plans.Proactively identify systemic issues and drive permanent resolution with key stakeholders.- Technical Governance: Leverage deep expertise in ERP Architecture (e.G., SAP, Oracle, Dynamics) and SaaS infrastructure to guide resolution strategies, challenge proposed fixes, and hold technical teams (Engineering, Cloud Ops) accountable.- Cross-Functional Leadership: Coordinate and align Support, Engineering, and Product teams to remove technical blockers and accelerate timelines.You will lead without formal authority.- Communicate & Influence: Deliver clear, structured, and timely communications on status, risks, and next steps to internal executive stakeholders and customers.What You'll Bring:- 5+ years in enterprise technical escalation management or critical response roles, ideally within a SaaS or ERP environment.- Strong technical background in ERP application architecture, system integrations, and infrastructure troubleshooting.- Proficiency in troubleshooting operating systems (Unix/Windows), networking, and working knowledge of database tasks (e.G., Progress DBA, SQL).- Proven ability to coordinate multiple high-priority issues simultaneously under pressure.- Bachelor's degree in IT, Computer Science, or equivalent experience.Additional information- This role is fully remote in Mexico city- Your health and well being are important to us at QAD.We provide programs that help you strike a healthy work-life balance.- Opportunity to join a growing business, launching into its next phase of expansion and transformation.- Collaborative culture of smart and hard-working people who support one another to get the job done.- An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or Hierarchy.- Compensation packages based on experience and desired skill set
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Technical Escalation Specialist
hace 4 semanas
Tenochtitlán, México Bebeeescalation A tiempo completoTechnical Escalation ExpertWe are seeking an experienced Technical Escalation Manager to lead high-risk customer accounts, ensuring rapid stabilization and resolution.This role is ideal for a technical leader who thrives under pressure and can drive resolution for complex enterprise escalations.You will own the crisis, drive resolution, and provide technical...
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Head Of Engineering
hace 4 semanas
Tenochtitlán, México Bebeeengineering A tiempo completoA leading engineering firm in Veracruz, Mexico, is seeking an experienced Engineering Manager/Technical Lead to oversee a team and drive technical projects.The ideal candidate should have a strong engineering background, excellent leadership, and communication skills.Responsibilities include managing and mentoring the engineering team, leading projects from...
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Technical Manager
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Tenochtitlán, México GlobalLogic A tiempo completoWe’re Hiring: Engineering Manager Job ResponsibilitiesLead and manage engineering teams comprising 20+ direct and indirect reports across geographies( USA and India)Drive the implementation of data-intensive and scalable cloud-based applications, with hands-on experience in Java and modern cloud platforms.Own end-to-end project planning, estimation, and...
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Technical Manager
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Tenochtitlán, México Globallogic A tiempo completoWe're Hiring: Engineering Manager Job ResponsibilitiesLead and manage engineering teams comprising 20+ direct and indirect reports across geographies( USA and India)Drive the implementation of data-intensive and scalable cloud-based applications, with hands-on experience in Java and modern cloud platforms.Own end-to-end project planning, estimation, and...
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Technical Manager
hace 4 semanas
Tenochtitlán, México GlobalLogic A tiempo completoWe’re Hiring: Engineering Manager Job Responsibilities - Lead and manage engineering teams comprising 20+ direct and indirect reports across geographies( USA and India) - Drive the implementation of data-intensive and scalable cloud-based applications, with hands-on experience in Java and modern cloud platforms. - Own end-to-end project planning,...
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Customer Success Manager
hace 2 semanas
Tenochtitlán, México Datacultr A tiempo completoABOUT US Datacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL's). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand...
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Customer Success Manager
hace 4 semanas
Tenochtitlán, México Datacultr A tiempo completoABOUT USDatacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL's).Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand and...
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Customer Success Manager
hace 2 semanas
Tenochtitlán, México Datacultr A tiempo completoABOUT USDatacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL’s). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand...
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Customer Success Manager
hace 2 semanas
Tenochtitlán, México Datacultr A tiempo completoABOUT USDatacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL’s). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand...
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Manager, Consulting Services
hace 3 semanas
Tenochtitlán, México Palo Alto Networks A tiempo completoOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
