Human Resources

**The Opportunity**This isn't your typical HR role.We are looking for our first-ever HR hire to be a strategic partner directly to our CEO.As our People & Operations Manager, you will be the architect of our "People First" culture in an environment built on a **"Cyborg Mentality."** You will pioneer the operational and cultural practices for our unique human + AI teams, building the rulebook for a new way of working.If you are a proactive, people-focused leader who is thrilled by the challenge of scaling a company at the intersection of human talent and artificial intelligence, this role is for you.**What You'll Do**- **Own Our Growth**: You will own the talent acquisition strategy to grow our team from 24 to 50+ employees, managing external recruiting partners and leaning in to recruit directly for key roles.- **Build Our Brand**: Develop nuDesk's employer brand as a premier destination for talent seeking to work at the cutting edge of AI and human collaboration.- **Champion Our Culture**: Act as the primary driver for our core values**:Dedication, Ingenuity, and Collaboration.**:- **Pioneer New Ways of Working**: Design and implement the cultural rituals and operational processes that allow our human teams to collaborate seamlessly and effectively with their AI counterparts.- **Create World-Class Experiences**: Design and scale a welcoming and automated onboarding process that sets every new hire up for success in our unique environment.- **Drive Operational Excellence**: Act as the central project manager for office operations, including selecting and managing our key IT support vendors.**Who You Are**- **Experienced Generalist**: You have 5 years of professional experience in a people-focused role (e.g., HR Generalist, People Operations).Experience in a fast-paced startup or call center is a huge plus.- **Project Manager at Heart**: You are exceptionally organized and have a proven ability to manage projects from start to finish.You know how to turn chaos into a clear, repeatable process.- **Embody a Cyborg Mentality**: You are genuinely fascinated by the potential of AI to amplify human potential.You're an enthusiastic user of modern tools and are eager to help define how humans and AI can do their best work together.- **Owner's Mentality**: You are scrappy, proactive, and don't wait to be told what to do.When you see a problem, you feel a deep sense of ownership to solve it.- **Coachable & Eager to Grow**: You have a low ego and view feedback as a gift.You are hungry to learn and develop your skills by working closely with company leadership.- **Exceptional Communicator**: You have advanced professional proficiency in both English and Spanish.- **Local Leader**: You are based in Mazatlán and understand the local talent landscape.**Why You'll Love Working at nuDesk**- **Build the Future**: This is a rare opportunity to be the architect of a company's People function while defining a new model for human-AI collaboration.- **Direct Partnership**: You will work directly with the CEO, gaining mentorship and a front-row seat to building a company.- **Accelerated Growth**: You will be challenged to grow your skills at an incredible pace as the company scales.If you are ready to take on a career-defining role and help us build the future of nuDesk, we encourage you to apply.Tipo de puesto: Tiempo completoSueldo: $50,****** al mesBeneficios:- Seguro de gastos médicos mayores- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensaPago complementario:- Bono de productividadTipo de jornada:- Lunes a viernesPregunta(s) de postulación:- How many years of experience do you have in roles related to Human Resources or People Operations?- Do you have an advanced level of English (able to hold fluent business conversations)?(Conduct part of the interview in English if necessary.)- Do you currently live in Mazatlán or are you willing to move?- How familiar are you with tools that integrate AI (such as ChatGPT, Notion AI, automation tools, etc.)?Escolaridad:- Licenciatura terminada (Deseable)Lugar de trabajo: Empleo presencialFecha de inicio prevista: 04/08/2025