As400 Production Support Engineer
hace 2 semanas
Position: AS/400 – COBOL Production Support EngineerAbout the RoleWe are seeking an experienced AS/400 (IBM iSeries) Production Support Engineer with strong COBOL programming and system operations skills to support mission-critical business applications.You'll monitor jobs, resolve incidents, troubleshoot COBOL programs, and ensure production stability through proactive support and collaboration with development and infrastructure teams.Key ResponsibilitiesMonitor, investigate, and resolve production incidents on AS/400.Analyze job failures, system alerts, and application errors.Debug COBOL/400 and CL programs for issue resolution.Manage job queues, batch runs, and restarts.Support users and coordinate fixes or enhancements.Document root cause and preventive actions.RequirementsTechnical SkillsAS/400 system operations (jobs, queues, libraries, message queues).COBOL/400 development and debugging.CL commands and DB***** (SQL, Query/400).Experience with incident management tools (ServiceNow, Jira).Familiarity with change control tools (ServiceNow).Soft SkillsStrong analytical, troubleshooting and detail-oriented mindset.Calm under pressure and proactive communicator.Ownership mindset and team player.Advanced conversational English level, which allows to clearly understand and make themselves understandable with global teams.PreferredITIL process knowledge.Automation or scripting experience (CL).Familiarity with AS/400 modernization (APIs, Power Platform).Experience & Education3+ years supporting AS/400–COBOL applications.Bachelor's degree in Computer Science, Information Systems or related field preferred.Green credit bureauWork scheme: hybrid (Tecnoparque CDMX)About UsInfosys is a global leader in next-generation digital services and consulting.We enable clients in more than 50 countries to navigate their digital transformation.With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.EEOInfosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.#J-*****-Ljbffr
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