Hr Operations Expert

hace 3 semanas

Guadalajara, México Bebeehumanresources A tiempo completo

Job Title: HR Operations CoordinatorAbout the Role: We are seeking a detail-oriented and proactive HR Operations Coordinator to support the delivery and improvement of internal people support services.This role focuses on ensuring service quality, maintaining operational documentation, and driving continuous improvement across support processes.Key Responsibilities:- Team Support & Guidance: Provide day-to-day support and informal leadership to team members handling internal service requests.- Quality Assurance: Conduct audits of service interactions (cases, chats, calls) to ensure compliance with internal standards.- Performance Monitoring: Track service metrics and identify areas for improvement.- Knowledge Management: Maintain and update internal documentation, SOPs, and knowledge articles for self-service platforms.- Training & Onboarding: Coordinate onboarding and training for new team members.- Reporting: Create dashboards and reports to monitor quality and performance trends.- Process Optimization: Recommend improvements to service workflows and documentation.- Issue Resolution: Investigate and follow up on service concerns, ensuring resolution and process enhancement.- Operational Support: Assist with people support processes to ensure smooth operations.Qualifications:Required Skills and Qualifications:- Bachelor's Degree in Human Resources or Business Administration: A degree in a relevant field is required.- Minimum 3 Years of Experience in HR Operations: A minimum of 3 years of experience in HR operations or related fields is required.- Fluent in English (Written and Spoken): Fluency in English (written and spoken) is essential.- Strong Analytical and Reporting Skills: Strong analytical and reporting skills are necessary for this role.- Proficiency in Microsoft Office Suite: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) is required.- Ability to Work Independently and Collaboratively: The ability to work independently and collaboratively in a fast-paced environment is crucial.- On-Site Position: This position requires an on-site presence.Preferred Qualifications:- Experience with Automation or Digital Tools: Experience with automation or digital tools for process improvement is preferred.Key Competencies:- Critical Thinking and Problem-Solving: Critical thinking and problem-solving skills are essential for this role.- Attention to Detail and Organizational Skills: Attention to detail and organizational skills are necessary for success.- Strong Communication and Interpersonal Abilities: Strong communication and interpersonal abilities are required.- Ability to Manage Multiple Priorities and Meet Deadlines: The ability to manage multiple priorities and meet deadlines is crucial.- Commitment to Continuous Learning and Service Excellence: A commitment to continuous learning and service excellence is essential.

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