Technical Program Manager

**_Application window is expected to close on 11/01/2024_**:It's magic.Some say magic's not real.Others say it's a trick.But we know better.At Cisco Meraki, magic is created by the energy and passion of our employees, who shape our dynamic community and empower us to problem-solve for our customers.We experience magic all the time and see it unfold when something complex unexpectedly becomes intuitive, when technology works the way it was intended, or when everyone is valued for who they are.When our employees have the autonomy to make an impact, Meraki can accomplish our mission of connecting passionate people to their mission by simplifying the digital workplace.At Cisco Meraki, we know that technology can connect us, empower us, and drive us.By simplifying powerful technology we can free hardworking people to focus on their mission.As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.Meraki is seeking an experienced Technical Project Manager for driving highly cross-functional cloud engineering programs across highly diverse teams.Come be part of the team that delivers groundbreaking products for businesses and organizations of all sizes.As a Technical Program Manager, you will work closely with our Engineering, Product Management and other teams to shepherd projects through all phases of development.Our goal is to deliver high quality products to achieve target success.**You will be responsible for**:- Leading highly multi-functional programs for Meraki's Dashboard, cloud backend, and SRE- Programs, including APIs, test quality and code coverage, meeting patching SLAs, internal developer enablement, building device management solutions, authentication and authorization, product integration with other Cisco products, private cloud scaling, supporting new regions and compliance regimes, component maturity, and framework upgrades- Leading requests & technical dependencies from both internal Meraki and broader Cisco teams- Supporting engineering teams in inter-team requests and alignment on larger initiatives- Building and drive program plan with well led dependencies and partner alignment- Implementing and track program work, achievements, action items, technical dependencies, risks, and mitigation plans- Conducting root cause analysis on failure/bugs to better understand why things went wrong and to propose changes to prevent future occurrences- Driving opportunities for improvement after key project completion to learn how to improve existing ways of working and processes- Working with engineers, product managers, and other program managers to help define priorities- Understanding product use cases and communicate technically with engineering and product teams- Developing strong working relationships with cross functional teams to best understand and deliver on business goals and priorities- Preparing program status reports and executive briefings for various partner groups- Adhering to metrics and governance for Meraki's process and drive process improvements- Driving Objectives & Key Results (OKRs) and Quality Reviews for the Cloud team, including management of high severity bugs**You are ideal for this role if you have**:- Bachelors or higher degree in a related technical field or equivalent experience in software engineering- 5 years of demonstrated ability as Project Manager in software, hardware, embedded, networking, cloud technologies or products- 3 years of proven experience as a Project Manager in specifically in software products and cloud backend technologies- Proven ability to thrive in highly multi-functional environments and effectively collaborate with diverse teams.- Strong understanding of software development processes and Agile methodologies- Excellent communication, interpersonal and presentation skills- Experience working with project planning tools (Jira, Wrike, Confluence, Google Docs)- Appetite for rapid changes and comfort with navigating through uncertain/ambiguous situations- Experience working in an agile (Scrum, Kanban, etc ) environmentAt Cisco Meraki, we're challenging the status quo with the power of diversity, inclusion, and collaboration.When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people.We're building am employee experience that includes appreciation, belonging, growth, and purpose for everyone.Cisco is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest a