Business Analysis Manager

**What You'll Do**The CX Automation organization enables the digital transformation of Cisco customers by accelerating the adoption and maximizing the promise of Cisco technology.The CX Automation Lifecycle team is responsible for driving growth of the assurance and automation portfolio.The successful Business Analysis Manager will directly impact the success of the growth of the CX automation business as they interface with the services sellers, account managers, engineers, Solution Development Architects, and Business Development Managers and customers to help position automation offers to drive customer success and growth.In this role, you will be accountable for driving awareness of a portfolio of automation offerings and use cases.You are responsible for educating and enabling sellers and other stakeholders.This includes the planning, development, and execution of the go-to-market strategy.The business analysis manager drives enablement experience by sharing customer value propositions for the scope of services, providing documentation and collateral to sellers, analyzing, and assisting with scoping deals, and facilitating smooth transaction processes.- Serve that the face of CX Automation communicating our portfolio and use cases to all stakeholders.- Accountable for driving the sales education and enablement of the field in collaboration with the CX go-to-market team- Collaborate throughout the sales motion with the CX stakeholders, Services Sales, Renewal Managers, Account Managers, Customers, and Partners from initial strategy and risk assessment through negotiations and close.- Build deep relationships with CX Delivery, Customer Engagement, and Product Management to understand their objectives, accelerating the path to adoption, renewal, and expansion.- Support the identification of growth and expansion opportunities and engage stakeholders to position and close.- Responsible for accurate tracking and maintenance of opportunities with sales, and managing the automation forecast and opportunity pipeline.- Build and maintain relationships with sales and delivery stakeholders for growth of CX automation portfolio.**Who You Will Work With and Who You Are**This CMS Renewals team is a highly empowered team focused on driving successful recurring revenue of Cisco Managed Services.You will build direct relationships and work closely with key stakeholders including: Customer, CMS Service Managers and Operations Managers, Customer Success Executives, Renewals Managers, Account Teams, Product Management, and Business Development.You will work collaboratively across functions as well as be comfortable effectively communicating with customer and Cisco executive leadership.You will need to have demonstrated experience and desire to work in an energetic and fast paced environment.You will have proven experience or commensurate business results driving Cisco Managed Services or other CX portfolio solutions with our customers.You have demonstrated success working within a cross functional and dynamic team environment.You are comfortable expressing complex solutions to senior sales and customer stakeholders.You have an understanding of the CX and Services business, internal processes across Services, as well as industry expertise along with a demonstrated track record of pursuing and managing complex services engagements.You are a strong problem solver with stakeholder mapping and management experience.You are experienced with risk and issue management as well as escalation and resolution.You have the executive presence and ability to communicate effectively with Customers, Partners, internal teams and Cisco executive leadership.You will manage a pipeline of renewal opportunities within your portfolio of renewal contracts of Cisco Managed Services across an assigned customer account list.- Drive revenue continuity by partnering with Customer Success Executives, Account Teams, and Renewals Managers- Drive revenue growth by identifying & qualifying expansion opportunities, then partnering with Business Development and Account Teams to close- Build deep relationships with Customer stakeholders to understand their business objectives and desired outcomes- Build deep relationships, trust and collaboration with Managed Services Delivery, CX Renewals, and Account teams- Evangelize Cisco Managed Services in CX and with our customers- Manage internal and customer stakeholder and executive communications- A willingness to travel up to 50% (pending business requirements_)_**Required Experience**- You have 5+ years' experience in customer-facing role such as service delivery, managed services, customer success, consulting, business development and/or sales experience.- Deep understanding of Cisco Managed Services, or industry equivalent managed services, and value proposition- Deep understanding of Cisco CX Services portfolio and value proposition- You have a proven track record