L1 IT Support Hero: Growth Path to L2
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GAM Tech in Canada-based MSP role offers a Front-Line Service Desk position for L1 IT support. The role handles incoming requests, troubleshoots user issues, and escalates complex problems to L2, with clear ticket ownership and excellent customer communication.
You will support Microsoft 365, Windows, macOS, Entra ID and AD, as well as printing and end-user connectivity, while following SOC2-aligned security practices.