Automotive CX Manager: Aftersales

hace 16 horas

Mexico City Geely Auto Mexico A tiempo completo

An international automotive company is seeking a Customer Experience (CX) Manager in Mexico City. This pivotal role focuses on designing and improving the customer journey in aftersales, ensuring alignment with global standards. Candidates should have a proven background in customer experience, service operations, and performance analytics. Responsibilities include managing complaints, training staff, and leveraging customer feedback for enhancements. Fluency in English and Spanish is required, alongside experience with CRM systems and analytical tools.
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