Ops Support Specialist-2
hace 2 semanas
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.**Responsibilities**:- Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients- Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales- Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries- Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed- Support expansive and diverse array of products and services- Assist with ongoing Lean and process improvement projects- Resolve complex problems based on best practice/precedence, escalating as needed**Qualifications**:- 2-4 years of relevant experience- Proficient in Microsoft Office- Comprehensive knowledge of Dispute process- Ability to work occasional weekends to support Pega releases and COB testing- Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's)- Demonstrated analytical skills and mathematical knowledge- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- High School diploma or equivalentThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.Atención de quejas relacionadas al servicio proporcionado por el call center/sucursal.conocimiento de productos bancariosconocimiento de sistemas bancarios- **Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster.View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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Ops Support Specialist 2
hace 2 semanas
Xico, México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Specialist 4...
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Ops Support Specialist 1-2
hace 2 semanas
Xico, México Citi A tiempo completoThe Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Specialist 3...
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Ops Support Specialist
hace 2 semanas
Xico, México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Specialist 4...
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Ops Support Specialist 5
hace 2 semanas
Xico, México Citi A tiempo completoThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Specialist 5...
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Ops Support Specialist 4
hace 2 semanas
Xico, México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Specialist 4...
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Ops Support Specialist
hace 2 semanas
Xico, México Citi A tiempo completoThe Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Specialist 3...
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Social Media Ops Support Specialist
hace 2 semanas
Xico, México Klar A tiempo completo**What is Klar doing?**:Klar es una fintech mexicana cuya misión es democratizar y revolucionar la forma en que los servicios financieros se han prestado en México, especialmente porque la mitad de la población no tiene una cuenta bancaria.¡Hemos atendido a más de 2 millones de usuarios desde nuestro lanzamiento en ****!Estamos cambiando este escenario...
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Banamex Ops Support Specialist
hace 2 semanas
Xico, México Citigroup A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Specialist 4...
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Banamex- Ops Support Specialist
hace 2 semanas
Xico, México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Specialist 4...
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Ops Support Specialist
hace 2 semanas
Xico, México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Specialist 4...
